iTnews

Salesforce to use Amazon AI to improve call centre services

By Staff Writer, Printweek on Nov 20, 2019 6:44AM
Salesforce to use Amazon AI to improve call centre services

To turn speech to text, translate and detect sentiment.

Salesforce.com said on Tuesday it would use artificial intelligence (AI) technology from Amazon's cloud computing unit to improve customer service apps. Salesforce makes software systems that businesses use to house customer information, like which products or services a customer has ...

Hi! You've reached one of our premium articles. This is available exclusively to subscribers.

It's free to register, and only takes a few minutes.

Once you sign up you'll have unlimited access to the full catalogue of Australia's best business IT content, as well as a daily news bulletin delivered straight to your inbox.

Register now

Already have an account? Log in to read this article.

Got a news tip for our journalists? Share it with us anonymously here.
Copyright Reuters
© 2019 Thomson Reuters. Click for Restrictions.
Tags:
amazon cloud salesforce software

Partner Content

Beat the DDoS blackmails in 2021
Partner Content Beat the DDoS blackmails in 2021
Why companies fail at picking cloud modernisation partners
Partner Content Why companies fail at picking cloud modernisation partners
Shut the door on ransomware
Partner Content Shut the door on ransomware
MSI shows first laptops with Wi-Fi 6E, Nvidia RTX 30 graphics
Partner Content MSI shows first laptops with Wi-Fi 6E, Nvidia RTX 30 graphics

Sponsored Whitepapers

Five questions to ask before you upgrade to a SIEM solution
Five questions to ask before you upgrade to a SIEM solution
Effectively addressing advanced threats
Effectively addressing advanced threats
The risky business of open source
The risky business of open source
Ensure your e-signatures are legally binding
Ensure your e-signatures are legally binding
Mitigating open source risk in your organisation
Mitigating open source risk in your organisation

Events

  • On-Demand Webinar: How Poly and Microsoft are Embracing Future Work Environments
  • Beat the DDoS blackmailers in 2021
By Staff Writer, Printweek
Nov 20 2019
6:44AM
0 Comments

Related Articles

  • Vic govt axed IBM i2 from freshly digitised contact tracing system
  • Salesforce buys Slack for $37.5 billion
  • Europe charges Amazon with using dominance and data to squeeze rivals
  • CSIRO uses AI to crunch a trillion genomic data points
Share on Twitter Share on Facebook Share on LinkedIn Share on Whatsapp Email A Friend

Most Read Articles

Telstra blasts plan to 'set aside' mobile spectrum for Optus and TPG, but not it

Telstra blasts plan to 'set aside' mobile spectrum for Optus and TPG, but not it

Defence switches on initial SAP ERP system capability

Defence switches on initial SAP ERP system capability

Tyro halts trading following week-long outage

Tyro halts trading following week-long outage

Downer lands $330m Telstra field services contract

Downer lands $330m Telstra field services contract

You must be a registered member of iTnews to post a comment.
Log In | Register
All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.
Your use of this website constitutes acceptance of nextmedia's Privacy Policy and Terms & Conditions.