iTnews

Salesforce to use Amazon AI to improve call centre services

By Staff Writer on Nov 20, 2019 6:44AM
Salesforce to use Amazon AI to improve call centre services

To turn speech to text, translate and detect sentiment.

Salesforce.com said on Tuesday it would use artificial intelligence (AI) technology from Amazon's cloud computing unit to improve customer service apps. Salesforce makes software systems that businesses use to house customer information, like which products or services a customer has ...

Hi! You've reached one of our premium articles. This is available exclusively to subscribers.

It's free to register, and only takes a few minutes.

Once you sign up you'll have unlimited access to the full catalogue of Australia's best business IT content, as well as a daily news bulletin delivered straight to your inbox.

Register now

Already have an account? Log in to read this article.

Got a news tip for our journalists? Share it with us anonymously here.
Copyright Reuters
© 2019 Thomson Reuters. Click for Restrictions.
Tags:
amazon cloud salesforce software

Partner Content

COVID-19 has increased the price of used IT gear
Partner Content COVID-19 has increased the price of used IT gear
What is Chaos Engineering? The art of breaking things purposefully
Partner Content What is Chaos Engineering? The art of breaking things purposefully
Four reasons to upgrade your business to fibre internet
Partner Content Four reasons to upgrade your business to fibre internet
The push to move Teams users to cloud telephony
Sponsored Content The push to move Teams users to cloud telephony

Sponsored Whitepapers

Forrester's Asia Pacific Predictions 2021 Guide
Forrester's Asia Pacific Predictions 2021 Guide
Adopting a Next-Generation Data Security Approach
Adopting a Next-Generation Data Security Approach
How to be a SOAR winner
How to be a SOAR winner
3 steps to a well-rounded cybersecurity plan
3 steps to a well-rounded cybersecurity plan
Learn IT Service Management (ITSM) best practises
Learn IT Service Management (ITSM) best practises

Events

  • [Watch] Fulfilling the Promise of SD-WAN
  • On-Demand Webinar: How Poly and Microsoft are Embracing Future Work Environments
  • Live Event: A Paperless Business
  • Corporate Risk and Fraud Detection - How to protect payments from fraud, featuring fireside chat with Bank of New Zealand
  • Ceridian INSIGHTS - Experience the future of HR - Virtual Event
By Staff Writer
Nov 20 2019
6:44AM
0 Comments

Related Articles

  • CSIRO uses AI to crunch a trillion genomic data points
  • Transport for NSW dives deeper into voice assistance with Alexa
  • NAB revises UI on its Salesforce-powered Podium platform
  • Suncorp's Oracle core finally junked, leaves $90m crater
Share on Twitter Share on Facebook Share on LinkedIn Share on Whatsapp Email A Friend

Most Read Articles

NBN Co reveals first locations with an FTTN upgrade path to full fibre

NBN Co reveals first locations with an FTTN upgrade path to full fibre
NBN Co sets a low bar to qualify for a full-fibre upgrade

NBN Co sets a low bar to qualify for a full-fibre upgrade
Toll Group still mopping up after ransomware attacks

Toll Group still mopping up after ransomware attacks
JB Hi-Fi trials on-demand delivery

JB Hi-Fi trials on-demand delivery
You must be a registered member of iTnews to post a comment.
Log In | Register
All rights reserved. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation.
Your use of this website constitutes acceptance of nextmedia's Privacy Policy and Terms & Conditions.