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Salesforce to use Amazon AI to improve call centre services

By Staff Writer

Nov 20 2019 6:44AM

To turn speech to text, translate and detect sentiment.

Salesforce to use Amazon AI to improve call centre services

Salesforce.com said on Tuesday it would use artificial intelligence (AI) technology from Amazon's cloud computing unit to improve customer service apps. Salesforce makes software systems that businesses use to house customer information, like which products or services a customer has ...

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