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Newcastle Greater Mutual Group taps AI to overhaul its customer and staff experience

Newcastle Greater Mutual Group taps AI to overhaul its customer and staff experience

Undergoes transformation following merger.
Digital Nation Staff Aug 23 2024 5:03PM Finance
Aussie regulator wins case against Kraken crypto exchange operator on distribution flaws

Aussie regulator wins case against Kraken crypto exchange operator on distribution flaws

Failed to comply with the design and distribution obligations for its margin trading product.
Staff Writer Aug 23 2024 5:01PM Governance
Mike Lynch, acquitted in US trial and found dead at sea, was British tech trailblazer

Mike Lynch, acquitted in US trial and found dead at sea, was British tech trailblazer

Known as Britain's Bill Gates.
Paul Sandle Aug 23 2024 6:28AM Software
Google to help build cyber protection for Australian infrastructure

Google to help build cyber protection for Australian infrastructure

In partnership with CSIRO.
Byron Kaye Aug 23 2024 6:28AM Security
DTA creates ongoing CIO role

DTA creates ongoing CIO role

After setting up a non-ongoing position back in March.
Ry Crozier Aug 23 2024 6:25AM Strategy
Google to help build cyber protection for Australian infrastructure

Google to help build cyber protection for Australian infrastructure

Google and Australia's national science agency will join hands to develop digital tools that automatically detect and fix software vulnerabilities for operators of critical infrastructure, seeking to combat a surge in cyberattacks.
Byron Kaye Aug 22 2024 4:41PM Emerging Tech
Super Retail Group spending on automated warehouse and IT reaches up to $63m

Super Retail Group spending on automated warehouse and IT reaches up to $63m

Tech spending includes omni-retailing capabilities, data and cyber security.
Eleanor Dickinson Aug 22 2024 2:40PM Software
BoQ digitisation efforts linked to hundreds of job cuts

BoQ digitisation efforts linked to hundreds of job cuts

A quarter of retail customers are now using BoQ’s digital platform.
Eleanor Dickinson Aug 22 2024 11:33AM Cloud
Medibank's data breach costs anticipated to reach $126m by mid-2025

Medibank's data breach costs anticipated to reach $126m by mid-2025

Excluding regulatory or legal penalties.
Ry Crozier Aug 22 2024 10:40AM Security
Top US oilfield firm Halliburton hit by cyber attack

Top US oilfield firm Halliburton hit by cyber attack

Impacting some business operations and connectivity.
Staff Writer Aug 22 2024 6:53AM Security
Meet ChatIT, CBA's AI-enabled IT support chatbot built with Azure services

Meet ChatIT, CBA's AI-enabled IT support chatbot built with Azure services

Answers ‘How do I...' questions, aids ticket and incident tracking.
Ry Crozier Aug 22 2024 6:51AM Cloud
Humm Group boosts agent effectiveness and automates QA in under six months

Humm Group boosts agent effectiveness and automates QA in under six months

Plus highlight self-service opportunities.
Digital Nation Staff Aug 21 2024 4:10PM Marketing
FPT consortium commences work on $173 million AI centre in southern Vietnam

FPT consortium commences work on $173 million AI centre in southern Vietnam

In its latest push to tap into AI sector, the company said on Wednesday.
Staff Writer Aug 21 2024 4:03PM Emerging Tech
Authors sue Anthropic for copyright infringement over AI training

Authors sue Anthropic for copyright infringement over AI training

Three authors say misused books and hundreds of thousands of others to train its AI-powered chatbot Claude.
Blake Brittain Aug 21 2024 4:03PM Governance
OpenAI signs content deal with Condé Nast

OpenAI signs content deal with Condé Nast

Announced a multi-year partnership with Condé Nast.
Staff Writer Aug 21 2024 4:03PM Emerging Tech
Heartland Bank adds Medina Cicak to the team to lead newly created commercial business unit

Heartland Bank adds Medina Cicak to the team to lead newly created commercial business unit

Joins as chief commercial officer.
Digital Nation Staff Aug 21 2024 3:56PM HR
Domino's Pizza Enterprises to deploy AI-driven rostering system

Domino's Pizza Enterprises to deploy AI-driven rostering system

After early trials in Australian operations.
Ry Crozier Aug 21 2024 3:13PM Software
Cleanaway hits halfway in $100m IT and digital transformation

Cleanaway hits halfway in $100m IT and digital transformation

First two releases of CustomerConnect completed.
Ry Crozier Aug 21 2024 3:08PM Hardware
IAG migrates 2 million customers to new insurance engine

IAG migrates 2 million customers to new insurance engine

Also increases spending on cyber and data security.
Eleanor Dickinson Aug 21 2024 3:06PM Cloud
WA Police to shop "hundreds of millions of dollars" in IT services

WA Police to shop "hundreds of millions of dollars" in IT services

To underpin digital capability uplift.
Ry Crozier Aug 21 2024 6:49AM Strategy

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