The NSW digital driver’s licence is undergoing its first real-world test, with the Service NSW app that hosts it apparently unable to keep up with the load.
The digital driver’s licence was opened up to all NSW licence holders overnight but as word spread, so did problems with the service.
Though iTnews was able to create a licence last night, the app today wanted the licence to be regenerated, before throwing up an error.
Other first-time users hit up Twitter, noting the app appeared to have crashed and was telling people it was “a little busy”.
The New South Wales #DigitalDriversLicence is now available, but the app keeps crashing.
— John Townsend (@jtwnz) October 28, 2019
This is another reason why a smartphone application isn’t a suitable replacement for an actual card.#licence #DriversLicence #nswpol #ServiceNSW @ServiceNSW #nsw #NewSouthWales pic.twitter.com/tnAStxUh50
“Many people are loading their digital licences right now. Please try again later,” the app advised.
The impact of the app issues appeared to be unevenly spread, however, with some users still reportedly able to load their licence first time.
Service NSW has been contacted for comment.
.jpg&h=140&w=231&c=1&s=0)
.jpg&h=140&w=231&c=1&s=0)
iTnews State of Data & AI Breakfast
Forrester's AI Forum Sydney
The 2026 iAwards
.jpg&w=120&c=1&s=0)
Integrate 2026
Security Exhibition & Conference
_(1).jpg&h=140&w=231&c=1&s=0)
