Morgan Stanley to pay $17m for billing system errors

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Morgan Stanley to pay $17m for billing system errors

Problems spanned 14 years and 149k customers.

Morgan Stanley will pay US$13 million (A$17 million) to settle civil charges after it overbilled some of its wealth management clients because of coding and other billing system errors.

The US Securities and Exchange Commission (SEC) said the bank was also charged with violating custody rules designed to safeguard investor assets. The bank agreed to settle the case without admitting or denying the charges.

A spokeswoman for Morgan Stanley's wealth management unit said the company was pleased to have the matter resolved.

“All affected clients have been reimbursed and the firm has enhanced its policies and procedures, including discontinuing the use of certain legacy systems," spokeswoman Christine Jockle said in a statement.

The SEC said the billing errors affected more than 149,000 clients. Between 2002 and 2016, the bank received more than US$16 million in excess fees as a result of the errors.

In addition, the SEC said Morgan Stanley did not comply with custody rules, in which an independent accountant conducts an annual "surprise" exam to ensure asset managers are keeping their clients' money safe.

For two consecutive years, the SEC said, Morgan Stanley did not provide the accountant with a complete or accurate list of client funds and it failed to preserve client contracts.

This was the second time in less than a month that Morgan Stanley has faced SEC fines.

On December 20, another unit of the bank paid US$7.5 million to settle charges that it violated customer protection rules when it used trades involving customer cash to lower its borrowing costs.

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