Last week, Microsoft came under attack when users complained they were unable to install the software update on their computers. In some cases users claimed the update “wrecked” their computer due to driver compatibility issues.
"I downloaded it via Windows Update, and got a bluescreen on the third part of the update," wrote "Iggy33" in a comment posted on Microsoft's Vista team blog.
Microsoft has since moved to offer free support to any users who are having trouble installing the update.
"[Anyone] needing technical support regarding your installation of Windows Vista SP1, please go to the following URL and choose the bottom option that says 'Windows Vista Service Pack 1 (All Languages)'," said Microsoft spokesperson, Brandon LeBlanc, in a posting to the company's Vista blog.
Although Microsoft usually only offers free support to users who buy Windows at retail, the software vendor is extending the support to customers who also purchased pre-installed Vista machines.
According to Microsoft’s support site, unlimited installation and compatibility support will be available at no charge until March 18, 2009.
"You have a variety of options you can choose for support, all of which will not cost you any support fee," wrote LeBlanc on the Vista blog. "I repeat: support for SP1 will not cost you anything."
Microsoft’s support site is currently offering support via e-mail, online chat and telephone. Australian users can call 13 20 58 for support. The free support will cover installation and compatibility issues.
Microsoft is also offering Vista SP1 support via telephone for customers of its Software Assurance, TechNet, MSDN, and partner programs.
Microsoft frees up Vista SP1 support
By Mitchell Bingemann on Mar 25, 2008 12:18PM