Lights are on for security vendors

By

Security distributor equIP is opening a technical assistance centre to help its resellers and customers economize on support costs

Security distributor equIP is opening a technical assistance centre to help its resellers and customers economize on support costs.


 

Security vendors NetScreen, Bluesocket and Bluecoat are backing the centre, which will be manned 24/7 for 365 days a year by 12 qualified engineers.

 

“This is a ‘lights on’ operation, which means there are people here through the night,” said Ian Morris, director of equIP. “Most vendors offer support, but distributors who offer 24/7 support often do so with a pager. They are typically US based, so we have set up this operation to front all of those services for our vendors here. The options are endless; you can get advice or an engineer at 3am on a Sunday.”

 

EquIP claims that the service will enable customers to stop paying twice for basic support services.

 

www.equiptechnology.com

 

Got a news tip for our journalists? Share it with us anonymously here.
Copyright © SC Magazine, US edition
Tags:

Most Read Articles

Microsoft knew of SharePoint security flaw in May, initial patch ineffective

Microsoft knew of SharePoint security flaw in May, initial patch ineffective

Allianz Life says majority of US customers' data stolen in hack

Allianz Life says majority of US customers' data stolen in hack

NT gov agency targeted in alleged $3.5m BEC scam

NT gov agency targeted in alleged $3.5m BEC scam

Microsoft says some SharePoint server hackers now use ransomware

Microsoft says some SharePoint server hackers now use ransomware

Log In

  |  Forgot your password?