British ISP backs down on file-share disconnections

British internet service provider Karoo has responded to reports of its contentious policy of cutting off suspected file sharers by changing its stance to be "more line with the industry standard approach".

Reports emerged last week that the Hull-based Karoo had been immediately suspending internet access to users it suspected of illegally sharing or downloading content, and requesting that they sign an admission of guilt and promise not to do it again.

However, Karoo explained in a customer notice posted on the site's blog that, while it has a "duty to act when informed by copyright owners or the police that customers are accessing inappropriate material, performing illegal acts or infringing copyright", it was "exceeding the expectations of copyright owners, the media and internet users".

The service provider will now issue three written warnings to those it suspects of breaching copyright laws before temporarily suspending the service.

Karoo is encouraging its customers to seek out copyrighted material only through legal channels, and is asking users to contact its technical support team if they have any questions regarding securing their internet connection.