For our evaluation we chose to install the VMware virtual appliance. We found the installation process to be quite easy and straightforward. To get started, we simply had to download the executable from the SolarWinds support site. After the executable was downloaded, we ran it and it expanded into a folder containing the open virtual appliance (OVA) file along with installation instructions and the desktop software for additional management capabilities. To get the appliance up and running, we simply had to import it into our ESX installation and turn it on. The appliance was able to acquire a Dynamic Host Configuration Protocol (DHCP) address and we were able to log into the web-based management console within minutes of turning the appliance on.
From a management perspective, this appliance has a lot to offer. The first thing we saw when logging into the interface was a full dashboard with many helpful charts, graphs and lists, along with access to help and support. The dashboard can be customized to fit the needs of a specific user type or group, but the default setup is a good place to start. As for reporting, this appliance features a plethora of compliance-based report templates already built in and ready to go. Furthermore, this tool can take data from other SolarWinds products and provide an extra level of analysis to ensure better security.
Documentation included a quick-start guide, along with a full user guide. The quick-start guide detailed the steps necessary to download and install the virtual appliance, as well as some other basic information. The user guide takes over where the quick-start leaves off and details configuration and management of the appliance, as well as use of product features. We found both of these to be clear and easy to follow. They each also included full step-by-step instructions and screen shots.
SolarWinds includes the first year of technical support as part of the purchase price. Customers have access to 24/7 unlimited phone- and email-based technical support, as well as a large aid area on the website. The customer support area includes documentation, product downloads, video tutorials and training materials, and access to a full knowledge base and user forum.
At a price just shy of $4,500 for the virtual appliance and one year of support, we find this offering to be an excellent value for the money. The SolarWinds LEM offers a solid feature set with an easy to navigate interface in a virtual appliance that is simple to deploy and manage at a reasonable price. This solution can be used in almost any environment and is good starting point for SIEM deployment.
Excellent offering from a mature, well-respected company.