What to say when things go wrong

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What to say when things go wrong

[Blog post] Is crisis comms part of your disaster recovery plan?

Disaster strikes, something goes wrong and it turns out to be a security incident, a serious one. Systems go down and the situation is a mess. Customers are screaming at your company on social media, staff are working round the clock to limit the damage - and you’re not even sure of the ...

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Juha Saarinen
Juha Saarinen has been covering the technology sector since the mid-1990s for publications around the world. He has been writing for iTnews since 2010 and also contributes to the New Zealand Herald, the Guardian and Wired's Threat Level section. He is based in Auckland, New Zealand. Google
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