Ry Crozier

Editor-in-Chief

Ry Crozier has reported on the technology sector for 25 years.

Crozier re-joined iTnews in 2015, after previous stints as a journalist at the University of New South Wales and Electronics News.

Recent articles by Ry Crozier

Retailer IN SPORT's head office hit by ransomware

Retailer IN SPORT's head office hit by ransomware

Rebuilds systems but loses some data.
Ry Crozier May 25 2020 12:57PM Security
AusPost temporarily digitises mailrooms of 40 govt, finance firms

AusPost temporarily digitises mailrooms of 40 govt, finance firms

Creates 'basic' service for customers that couldn’t operate internal mailrooms.
Ry Crozier May 25 2020 12:56PM Strategy
Telstra CEO wants NBN upgrade paths reflected in govt policy

Telstra CEO wants NBN upgrade paths reflected in govt policy

Calls for telcos to be unshackled from past policy and decisions.
Ry Crozier May 25 2020 11:24AM Telco/ISP
Afterpay shipped laptops in Ubers to keep staff online

Afterpay shipped laptops in Ubers to keep staff online

Expects COVID-related CX changes to become permanent.
Ry Crozier May 22 2020 12:56PM Financial Services
Xinja almost abandoned serverless backend built for Apple Pay

Xinja almost abandoned serverless backend built for Apple Pay

Highlights risks and rewards of running fully in the cloud.
Ry Crozier May 22 2020 6:57AM Financial Services
ACCC questions consumer need for higher-priced 100Mbps NBN services

ACCC questions consumer need for higher-priced 100Mbps NBN services

Because 50Mbps is enough for streaming.
Ry Crozier May 21 2020 12:52PM Telco/ISP
NAB nixes hotdesking in favour of app-bookable desks

NAB nixes hotdesking in favour of app-bookable desks

Plots gradual return of 32,000 staff working remotely.
Ry Crozier May 21 2020 12:52PM Financial Services
Toll Group may have lost over 200GB of data in ransomware attack

Toll Group may have lost over 200GB of data in ransomware attack

Attackers start posting files.
Ry Crozier May 20 2020 5:16PM Security
Coles Group chases retail insights with data platform overhaul

Coles Group chases retail insights with data platform overhaul

Reveals year of work building EDP on Azure and open source components.
Ry Crozier May 20 2020 12:30PM Projects
Jemena powers up CX in search of real-time customer feedback

Jemena powers up CX in search of real-time customer feedback

Deploying InMoment initially for contact centre ops.
Ry Crozier May 20 2020 6:45AM Projects
Optus spent three years setting standards for its outsourced call centres

Optus spent three years setting standards for its outsourced call centres

Says work helped it stand up temporary ops during pandemic.
Ry Crozier May 19 2020 12:48AM Telco/ISP
Telstra turns to IBM to help reshape its network supply chain

Telstra turns to IBM to help reshape its network supply chain

Sets up a cognitive 'control tower' to help it make decisions.
Ry Crozier May 18 2020 12:39AM Telco/ISP
BlueScope confirms a 'cyber incident' is disrupting its operations

BlueScope confirms a 'cyber incident' is disrupting its operations

Steel maker says attack detected in US.
Ry Crozier May 15 2020 10:21AM Security
Telstra braces for fault ticket backlog

Telstra braces for fault ticket backlog

After weeks of being unable to record many jobs.
Ry Crozier May 15 2020 12:50AM Telco/ISP
BlueScope IT 'disruption' feared to be ransomware attack

BlueScope IT 'disruption' feared to be ransomware attack

Production systems impacted.
Ry Crozier May 14 2020 2:46PM Security
Service NSW hit by email compromise attack

Service NSW hit by email compromise attack

Agency tries to work out what data was accessed.
Ry Crozier , Justin Hendry May 14 2020 2:15PM Security
IAG ran a 'tech drive-thru' to get laptops out to staff

IAG ran a 'tech drive-thru' to get laptops out to staff

Also paid $400 per person to help with home office setups.
Ry Crozier May 14 2020 6:56AM Strategy
Telstra tries to stop customers 'falling through the cracks'

Telstra tries to stop customers 'falling through the cracks'

Sets up agent support console with guided paths to resolve issues.
Ry Crozier May 14 2020 6:55AM Telco/ISP
Origin Energy insources its security tools and team

Origin Energy insources its security tools and team

As it progresses public cloud migration to 60 percent of workloads.
Ry Crozier May 13 2020 2:24PM Cloud
AGL Energy predicts more spend on mobilising its workforce

AGL Energy predicts more spend on mobilising its workforce

Looks to Teams to handle rise in collaboration workload.
Ry Crozier May 13 2020 6:19AM Training & Development

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