Phil Muncaster

Recent articles by Phil Muncaster

RightNow closes the feedback loop

RightNow closes the feedback loop

Customer relationship management (CRM) software vendor RightNow Technologies has released the latest version of its on-demand enterprise CRM offering, designed to give firms the ability to collect and analyse user feedback to improve the customer experience.
Phil Muncaster May 29 2008 2:42PM Software
Mobile web's second coming heralded

Mobile web's second coming heralded

Mobile experts have argued that application developers are vital to the future success of the mobile web, but some warned that content must be presented simply in order to avoid alienating users.
Phil Muncaster May 26 2008 4:09PM Software
Pioneers herald social media benefits

Pioneers herald social media benefits

Digital thought leaders have hailed the power of social media and collaborative technologies in helping organisations engage better with their customers and work more productively, but some warned that many Web 2.0 technologies are still immature and must be treated with caution.
Phil Muncaster May 23 2008 3:02PM Software
ID theft tops security concerns

ID theft tops security concerns

New survey by services giant Unisys finds ID issues are top IT consideration
Phil Muncaster May 23 2008 10:26AM Security
Web site hacks on the rise

Web site hacks on the rise

Forthcoming report from IronPort reveals worrying trends
Phil Muncaster May 22 2008 9:45AM Security
Firefox 3 RC1 now available

Firefox 3 RC1 now available

Mozilla has announced the availability to testers of the first Release Candidate (RC1) for the forthcoming Firefox 3 web browser, with features focusing on security, usability and personalisation.
Phil Muncaster May 20 2008 8:37AM Security
Global leaders unite against IT threats

Global leaders unite against IT threats

Impact set to launch with a mission to eradicate cyber terrorism
Phil Muncaster May 19 2008 12:29AM Security
Gartner predicts globalisation of IT by 2015

Gartner predicts globalisation of IT by 2015

Chief information officers must be prepared to source their IT from offshore global locations or suffer competitive disadvantage, as emerging markets ramp up their technology investments, according to analyst firm Gartner.
Phil Muncaster May 16 2008 4:05PM Strategy
ICANN chief says CEOs underestimating security risks

ICANN chief says CEOs underestimating security risks

Business leaders are grossly underestimating their firms' reliance on the internet and the risks of web-based threats, according to Paul Twomey, president of internet oversight body ICANN.
Phil Muncaster May 9 2008 2:05PM Security
CEOs underestimating security risks

CEOs underestimating security risks

Icann president launches new best practice guide for business leaders
Phil Muncaster May 8 2008 10:11AM Security
IBM boost for smaller firms

IBM boost for smaller firms

IBM has launched new initiative and new software designed to remove the cost and complexity of delivering IT for small and mid-sized firms
Phil Muncaster May 5 2008 2:09PM Software
Experts urge collaboration to fight fraud

Experts urge collaboration to fight fraud

Separate data sharing intitiatives should be more closely linked
Phil Muncaster May 5 2008 10:30AM Security
Firms advised to consolidate anti-fraud measures

Firms advised to consolidate anti-fraud measures

The most effective way of tackling online fraud is to centralise detection systems, experts in the field have advised.
Phil Muncaster May 2 2008 10:17AM Security
Microsoft Yahoo deadline passes

Microsoft Yahoo deadline passes

The deadline which Microsoft gave Yahoo to respond to its takeover offer passed at the weekend with the internet giant still refusing to budge.
Phil Muncaster Apr 29 2008 7:50AM Networking
Security professionals aim to end data breaches

Security professionals aim to end data breaches

Preventing data breaches is the highest priority for today’s IT security professionals, two new surveys have concluded.
Phil Muncaster Apr 28 2008 11:58AM Security
Microsoft gives Yahoo one last chance

Microsoft gives Yahoo one last chance

Microsoft has warned Yahoo that it could pull its offer to buy the internet giant if the firm continues to hold out for a better deal.
Phil Muncaster Apr 28 2008 11:58AM Networking
Security hits the business agenda

Security hits the business agenda

The risk of corporate reputation damage is raising the profile of information security in organisations, according to a new global survey by security certifications organisation ISC2, launched yesterday at Infosec.
Phil Muncaster Apr 24 2008 1:52PM Security
Microsoft: IT vulnerabilities down, threats deadlier

Microsoft: IT vulnerabilities down, threats deadlier

IT threats are continuing to rise, although the number of disclosed vulnerabilities tailed off in the last six months of 2007, according to new research from Microsoft launched at today's Infosecurity Europe event.
Phil Muncaster Apr 23 2008 3:26PM Security
Facebook defends social networking security

Facebook defends social networking security

Social networking giant Facebook has defended its security and privacy controls in the face of criticism from industry experts, at this year's Infosecurity Europe show in London.
Phil Muncaster Apr 23 2008 11:11AM Security
Web 2.0 spending set to surge

Web 2.0 spending set to surge

Spending on Web 2.0 technologies such as blogs, wikis, mashups, widgets, social networks and RSS is set to rocket by 43 percent a year over the next five years to reach US$4.6 billion globally by 2013, according to new research from analyst firm Forrester Research.
Phil Muncaster Apr 22 2008 3:21PM Networking

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