Videos

Canteen invests in AI to improve donor attrition

Canteen invests in AI to improve donor attrition

Shifts to outbound calling.
Velvet-Belle Templeman Feb 11 2022 11:19AM Emerging Tech
Case Study: BizCover augments the agent experience

Case Study: BizCover augments the agent experience

Invests in Genesys and Salesforce.
Velvet-Belle Templeman Feb 10 2022 11:24AM Marketing
Case Study: PlayHQ leverages graph technologies for sports administration

Case Study: PlayHQ leverages graph technologies for sports administration

Deploys Neo4j and Snowflake.
Velvet-Belle Templeman Feb 9 2022 1:05PM Marketing
Covid accelerated contact centre digitalisation, but Australia still lags says Auscontact chief

Covid accelerated contact centre digitalisation, but Australia still lags says Auscontact chief

Best-in-class investing in wellbeing training.
Velvet-Belle Templeman Feb 8 2022 1:36PM HR
COVER STORY: From cost control to customer fanatics, AI is transforming the contact centre

COVER STORY: From cost control to customer fanatics, AI is transforming the contact centre

Role increased in complexity and sophistication.
Velvet-Belle Templeman Feb 8 2022 7:00AM Emerging Tech
Village Roadshow invests in AI and ML to improve contact centre customer service

Village Roadshow invests in AI and ML to improve contact centre customer service

30 hrs of manual work automated per week.
Velvet-Belle Templeman Feb 7 2022 2:55PM Emerging Tech
Connecting dispersed teams using digital: Aesop

Connecting dispersed teams using digital: Aesop

Data at its core.
Velvet-Belle Templeman Feb 4 2022 12:47PM HR
Case Study: How the ASX’s emergency response plan kept markets open in a crisis

Case Study: How the ASX’s emergency response plan kept markets open in a crisis

Prepared in the face of a pandemic.
Andrew Birmingham , Velvet-Belle Templeman Feb 3 2022 12:16PM Emerging Tech
Maintaining engagement in the 3rd year of pandemic fatigue

Maintaining engagement in the 3rd year of pandemic fatigue

Leadership put to the test.
Andrew Birmingham , Velvet-Belle Templeman Feb 2 2022 10:47AM HR
COVER STORY: How Covid exposed the limitations of business continuity planning

COVER STORY: How Covid exposed the limitations of business continuity planning

Australia had a two-year head start. Should we have been better prepared?
Andrew Birmingham , Velvet-Belle Templeman Feb 2 2022 9:47AM Governance
Procurement should not be used as industry policy: Gartner VP

Procurement should not be used as industry policy: Gartner VP

Gartner VP John Cost explains the importance of procurement in government
Athina Mallis Feb 1 2022 12:15PM Emerging Tech
Interview: RMIT Online CEO on investing in education to fill the tech skills shortage

Interview: RMIT Online CEO on investing in education to fill the tech skills shortage

Meeting demand for 286,000 jobs in the next five years.
Velvet-Belle Templeman Jan 19 2022 11:47AM HR
Case study: Non-alcoholic brand Lyre’s Spirits grows through digital implementation

Case study: Non-alcoholic brand Lyre’s Spirits grows through digital implementation

How programmatic advertising Lyre's Spirits capture a growing share of a new market
Velvet-Belle Templeman , Velvet-Belle Templeman , Athina Mallis Jan 11 2022 4:00PM Emerging Tech
Case study: How Save The Children uses data to improve its positive impact

Case study: How Save The Children uses data to improve its positive impact

Transforming the management of 25000 employees
Velvet-Belle Templeman , Athina Mallis Jan 11 2022 3:24PM HR
Charities transform business models, raise capital through impact investment

Charities transform business models, raise capital through impact investment

Save the Children and Minderoo Foundation lead the charge.
Velvet-Belle Templeman Dec 21 2021 1:08PM Governance
Case Study: Village Roadshow uses pandemic shutdown to digitally transform

Case Study: Village Roadshow uses pandemic shutdown to digitally transform

Launches suite of offerings powered by AWS.
Velvet-Belle Templeman Dec 20 2021 1:25PM Emerging Tech
Case Study: Flip invents short-term injury insurance for Millennials

Case Study: Flip invents short-term injury insurance for Millennials

E-commerce technology powered by Stripe.
Velvet-Belle Templeman Dec 16 2021 11:45AM Finance
Loyalty program success depends on activity not volume

Loyalty program success depends on activity not volume

Interaction and personalisation are key focus areas for 2022.
Andrew Birmingham , Velvet-Belle Templeman Dec 15 2021 3:34PM Marketing

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