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How Southwest Airlines rallies its employees during a crisis

How Southwest Airlines rallies its employees during a crisis

Whitney Eichinger, SVP, culture and communications, Southwest Airlines.
Athina Mallis Mar 16 2023 7:24AM HR
Case study: Roses Only enhances customer service through its digital offering

Case study: Roses Only enhances customer service through its digital offering

Uses a suite of digital products.
Athina Mallis Feb 27 2023 2:04PM Finance
The NRMA embarks on a customer experience transformation

The NRMA embarks on a customer experience transformation

Uses 'voice of customer' to drive improvements and decision-making.
Kate Weber Jun 15 2021 6:45AM Digital Nation
SAP to spin off Qualtrics, partly unwinding $11 billion buy

SAP to spin off Qualtrics, partly unwinding $11 billion buy

After acquiring the company less than two years ago.
Douglas Busvine Jul 28 2020 6:19AM Software
Qantas opens throttle on 'Voice of the Customer'

Qantas opens throttle on 'Voice of the Customer'

Brings all customer feedback instances across airline ops onto single platform.
Ry Crozier Jun 14 2019 7:15AM Software
Analyst: x86 systems closing the gap on RISC

Analyst: x86 systems closing the gap on RISC

Ideas International predicts spike in x86 server performance.
Brett Winterford Mar 17 2010 7:27AM Hardware
Australian Unity stacks network with Juniper boxes

Australian Unity stacks network with Juniper boxes

Australian Unity has purchased new switches and network security boxes from Juniper Networks in a deal announced today.
Staff Writers Jan 16 2009 2:05PM Networking
Pittwater Council embraces real-time backups

Pittwater Council embraces real-time backups

Sydney’s Pittwater Council announced today that it has implemented Juniper Networks’ EX 4200 series Ethernet switches as part of a systems upgrade from tape backups to real-time off-site storage.
Staff Writers Oct 13 2008 3:25PM Hardware
Fed ex delivered to Microsoft

Fed ex delivered to Microsoft

Microsoft has hired a special agent as its new chief security advisor in the UK.
Rajneet Ryatt May 20 2005 4:19PM Security

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