WA Child Protection appoints new CRM outsourcer

The WA Department for Child Protection (DCP) has outsourced the support and delivery of its five-year-old case management system to Fujitsu in a five-year, $10 million deal.

Fujitsu today announced that it had won a tender to support and develop applications for the DCP’s Assist case management system.

Assist – which involved an Objective records management system and PeopleSoft customer relationship management system – would continue to be hosted on internal DCP infrastructure.

The system was deployed in the 2007-08 financial year to replace a range of core, legacy case management information systems.

It was implemented in three phases, with the final phase going live in March 2010,

It is used by about 2000 DCP staff to manage millions of child protection records across the state.

Assist was initially supported by Unisys-BankWest joint venture Unisys West, then wholly by Unisys when the joint venture ended in November 2008.

Fujitsu has worked with the DCP for ten years on various application development and support contracts, including Microsoft software projects.

The DCP reported spending $1.77 million on Assist system development last year and $1.03 million the year prior.