Vodafone centralises customer support to Tasmania

Vodafone has shifted its national customer support operations into a new $12 million facility in Hobart.

The centre will service all of Vodafone’s 5.3 million Australian customers, the telco said, and had created 700 new jobs for workers in Tasmania.

Vodafone’s general manager of customer care Matt Patterson told iTnews over 1000 staff would be relocated from Vodafone’s Kingston call centre, which is set to close by the end of the year.

The new Hobart centre will house employees from sales, enterprise, complaint handling and support teams.

Vodafone said it had hired an extra 400 people to staff the facility as well as a further 250 to design and build the centre.

In 2013, the company promised to double its Australian customer service operations as part of its three-year turnaround effort following large-scale customer service issues.

The construction of the Hobart customer service centre was announced the following December.