Telstra IP telephony suffers multi-day wobble

Telstra’s IP telephony and collaboration service (TIPT) is in the midst of a multi-day brownout.

Readers of iTnews say calls are dropping out and that Telstra staff cannot yet advise when the system will return to decent stability.

We first heard of the problems on Tuesday August 14th. A reader has since told us that on the 15th it was “basically down all day. They are rebooting servers to attempt to fix the problem.” 

Telstra acknowledged it has a problem.

A statement sent to iTnews said: “We are working to resolve a software issue affecting some customers using TIPT phones and are sorry for the inconvenience.”

Telstra promotes TIPT by saying it can “help your staff to be more agile and flexible” and that it is “a proven and leading solution used both within Telstra and by our customers.”

The blurb gets better: Telstra claims TITP is “underpinned by the reach, reliability and security of our networks. We continually invest in our networks and cloud infrastructure so you always access the most advanced capabilities.”

But not, apparently, the capability of reliability for all customers. And just how TITP users can achieve agility when their phones don’t work is anyone’s guess.

This incident comes on top of numerous other Telstra outages during 2018. While the disruption caused by this incident is not as widespread or disruptive as others, it again casts Telstra’s operational maturity in a poor light.