Salesforce to use Amazon AI to improve call centre services

By
Follow google news

To turn speech to text, translate and detect sentiment.

Salesforce to use Amazon AI to improve call centre services
Salesforce.com said on Tuesday it would use artificial intelligence (AI) technology from Amazon's cloud computing unit to improve customer service apps. Salesforce makes software systems that businesses use to house customer information, like which products or services a customer has ...

Hi! You've reached one of our premium articles. This is available exclusively to subscribers.

It's free to register, and only takes a few minutes.

Once you sign up you'll have unlimited access to the full catalogue of Australia's best business IT content, as well as a daily news bulletin delivered straight to your inbox.

Register now

Add iTnews as your trusted source

Add iTnews As Your Trusted Source Add iTnews As Your Trusted Source
Got a news tip for our journalists? Share it with us anonymously here.
Tags:
amazoncloudsalesforcesoftware

Sponsored Whitepapers

5 reasons to adopt a mobile first security strategy
5 reasons to adopt a mobile first security strategy
Uncomplicate IT Service Delivery with AI Agents
Uncomplicate IT Service Delivery with AI Agents
Getting ahead of the tech: what’s next for Australian organisations in digital transformation
Getting ahead of the tech: what’s next for Australian organisations in digital transformation
Fintech compliance made fast and secure
Fintech compliance made fast and secure
How to evaluate SIEM solutions Safeguarding your future Get a demo Download guide
How to evaluate SIEM solutions Safeguarding your future Get a demo Download guide

Events

Most Read Articles

Coles sets up standard data streaming platform groupwide

Coles sets up standard data streaming platform groupwide
Yarra Valley Water betting on AI to predict asset failures

Yarra Valley Water betting on AI to predict asset failures
RACV sets data foundations to underpin AI in customer channels

RACV sets data foundations to underpin AI in customer channels
Microsoft had three staff at Australian data centre campus when Azure went out

Microsoft had three staff at Australian data centre campus when Azure went out
techpartner.news logo
Sydney-based AI-cloud waste startup raises $3m
Sydney-based AI-cloud waste startup raises $3m
Brennan uses NiCE to modernise its contact centre
Brennan uses NiCE to modernise its contact centre
Impact Awards: Tecala slashes customer response times for fintech IQumulate
Impact Awards: Tecala slashes customer response times for fintech IQumulate
Interactive introduces private cloud platform
Interactive introduces private cloud platform
Digital61 expands cybersecurity portfolio
Digital61 expands cybersecurity portfolio

Log In

  |  Forgot your password?