Salesforce to use Amazon AI to improve call centre services

By on
Salesforce to use Amazon AI to improve call centre services

To turn speech to text, translate and detect sentiment.

Salesforce.com said on Tuesday it would use artificial intelligence (AI) technology from Amazon's cloud computing unit to improve customer service apps. Salesforce makes software systems that businesses use to house customer information, like which products or services a customer has ...

Hi! You've reached one of our premium articles. This is available exclusively to subscribers.

It's free to register, and only takes a few minutes.

Once you sign up you'll have unlimited access to the full catalogue of Australia's best business IT content, as well as a daily news bulletin delivered straight to your inbox.

Register now
Got a news tip for our journalists? Share it with us anonymously here.
Tags:
amazon cloud salesforce software

Sponsored Whitepapers

Building a ransomware remediation backup strategy
Building a ransomware remediation backup strategy
Forrester's Asia Pacific Predictions 2021 Guide
Forrester's Asia Pacific Predictions 2021 Guide
Adopting a Next-Generation Data Security Approach
Adopting a Next-Generation Data Security Approach
How to be a SOAR winner
How to be a SOAR winner
3 steps to a well-rounded cybersecurity plan
3 steps to a well-rounded cybersecurity plan

Events

Most Read Articles

Optus launches Singtel's Gomo mobile brand in Australia

Optus launches Singtel's Gomo mobile brand in Australia
Long list of vulnerable Fortinet SSL VPNs published

Long list of vulnerable Fortinet SSL VPNs published
COVIDSafe data 'incidentally' collected by intelligence agencies in first six months

COVIDSafe data 'incidentally' collected by intelligence agencies in first six months
Telstra, ANZ, NAB redefine their future workspaces

Telstra, ANZ, NAB redefine their future workspaces
You must be a registered member of iTnews to post a comment.
| Register

Log In

Username / Email:
Password:
  |  Forgot your password?