Salesforce to use Amazon AI to improve call centre services

By
Follow google news

To turn speech to text, translate and detect sentiment.

Salesforce to use Amazon AI to improve call centre services
Salesforce.com said on Tuesday it would use artificial intelligence (AI) technology from Amazon's cloud computing unit to improve customer service apps. Salesforce makes software systems that businesses use to house customer information, like which products or services a customer has ...

Hi! You've reached one of our premium articles. This is available exclusively to subscribers.

It's free to register, and only takes a few minutes.

Once you sign up you'll have unlimited access to the full catalogue of Australia's best business IT content, as well as a daily news bulletin delivered straight to your inbox.

Register now

Add iTnews as your trusted source

Add iTnews As Your Trusted Source Add iTnews As Your Trusted Source
Got a news tip for our journalists? Share it with us anonymously here.
Tags:
amazoncloudsalesforcesoftware

Sponsored Whitepapers

Agile in the AI Era: why projects still fail
Agile in the AI Era: why projects still fail
When Technology Becomes the Blocker: Unlocking Real Outcomes from AI and Cloud
When Technology Becomes the Blocker: Unlocking Real Outcomes from AI and Cloud
High-volume data sources for AI-driven security analytics
High-volume data sources for AI-driven security analytics
How healthcare organisations can get more value from cloud
How healthcare organisations can get more value from cloud
1 in 3 companies lose SaaS data. Here’s how to prevent it
1 in 3 companies lose SaaS data. Here’s how to prevent it

Events

Most Read Articles

Defence says Palantir is "sandboxed" in its environment

Defence says Palantir is "sandboxed" in its environment
Services Australia describes fraud, debt-related machine learning use cases

Services Australia describes fraud, debt-related machine learning use cases
Perth Airport to deploy 70 IT, OT systems for new terminal

Perth Airport to deploy 70 IT, OT systems for new terminal
Meet Genie, Deakin Uni's virtual assistant for students

Meet Genie, Deakin Uni's virtual assistant for students
techpartner.news logo
Sydney-based AI-cloud waste startup raises $3m
Sydney-based AI-cloud waste startup raises $3m
Brennan uses NiCE to modernise its contact centre
Brennan uses NiCE to modernise its contact centre
Impact Awards: Tecala slashes customer response times for fintech IQumulate
Impact Awards: Tecala slashes customer response times for fintech IQumulate
Interactive introduces private cloud platform
Interactive introduces private cloud platform
Digital61 expands cybersecurity portfolio
Digital61 expands cybersecurity portfolio

Log In

  |  Forgot your password?