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Salesforce to use Amazon AI to improve call centre services

By Staff Writer on Nov 20, 2019 6:44AM

Salesforce to use Amazon AI to improve call centre services

To turn speech to text, translate and detect sentiment.

Salesforce.com said on Tuesday it would use artificial intelligence (AI) technology from Amazon's cloud computing unit to improve customer service apps. Salesforce makes software systems that businesses use to house customer information, like which products or services a customer has ...

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