Sydney residents were first promised a public transport smartcard in the nineties as the city readied itself for the 2000 Olympics.
More than a decade later the Opal smartcard has made its debut on trains.
Opal’s June 14 expansion to include Sydney City Circle trains and the Eastern Suburbs train line follows a trial on a small number of ferry routes which have been Opal-enabled for over 6 months.
Transport for NSW has chosen to roll out the system progressively so it can conduct thorough testing to fix any issues.
Opal is the result of a contract awarded by the NSW government in May 2010 to a consortium of Cubic Transportation Systems, Commonwealth Bank, epay, Parkeon and Downer EDi.
Consortium lead Cubic Corporation has prior experience as systems integrator in the London Oyster and Hong Kong Octopus transport smartcard projects.
The Opal project will cost more than $1 billion and take three years to roll out due to its complexity.
The contactless Opal smartcard is based on NXP’s MIFARE DESFire EV1.
Cubic said the Opal system would be “future-proofed” with readers capable of accepting emerging technologies for fare payment using contactless bank cards and mobile phones.
It was hoped that the expanded Opal trial would be zonal in nature like the paper MyMulti tickets, so users who need to catch different modes of Sydney public transport could do so without penalty.
Unfortunately, the NSW Government’s Opal pricing has controversially opted to keep the paper ticket anachronism where changing modes of public transport in a single journey results in a much higher cost.
If this remains unchanged as the system expands its coverage, a public transport user who catches a bus for one hour will be charged less than another person who rides a train for half an hour and then catches a bus for half an hour.
Frequent public transport users will no longer be able to prepay for long term tickets such as yearly, quarterly and monthly. However after 8 Opal trial journeys all further journeys will be free for that week and there will be a $15/day maximum cost from Monday to Saturday.
In an effort to reduce congestion, users are encouraged to travel off-peak with a 30 percent train discount if they tap on outside of 7am-9am & 4pm-6.30pm on weekdays and all weekend. Opal use on Sundays will incur a flat fee of $2.50, which allows unlimited travel.
No Oyster card
Transportation analyst David Caldwell said to date the Opal project has suffered from a “cargo cult” mentality.
He said those running the Opal project hoped to replicate successful international systems, but hadn’t addressed the underlying mechanics, pricing structures for users and revenue distribution for operators.
“The fundamental problem with trip-based charging is that you penalise users who interrupt their journeys, say to drop the kids at school or do shopping. It detracts from the value proposition of transit for no good reason,” Caldwell said.
He argued by this stage in the Opal project, the future revenue collection approach should be clear.
“Ultimately that is the end game - who pays how much for what. As yet there is no clarity on this end functional outcome, a little concerning for a project with a bit over $1 billion committed spend.
“The question is how does Opal help transit and transit users - does it more equitably link fares to costs, does it make journeys faster and more comfortable, does it encourage transit use in a practical way?
"The objectives that would normally underpin a project like this, like enabling seamless intermodal transfers, are absent.”
Caldwell also flagged the issue of trial pricing structures for different transport types.
“To mitigate against this there is a $15/day cap, but this is really a kludge. A flat cap does not equitably address cost inequities in multi-modal and broken-journeys.
"Even with the $15 cap and pay for four-days and the fifth is free, the prices end up being significantly higher than current multi-modal “MyZone”, and also higher than say commuter tickets in London, where there is generally more than double the level of service.”
Caldwell said the $15 cap would require a geographic limit as well as time limits.
“This is just one of several key areas in which the goal is not clear. The next stage of roll-out hopefully will be very different to the trial approach.
"London’s Oyster card, to which Sydney’s Opal is often compared, defines and caps fares based on geographic zone usage, and so far the government has only committed to eliminate Sydney’s zone system, without explaining how multi-modal fares might be equitably determined otherwise.”
Caldwell told iTnews the current Opal trial pricing structure was not commensurate with either usage or value to the user.
“This is the real challenge, and it has been solved by cities like Hamburg, Zurich, Perth and London by applying geographic zone and time-based fares, rather than trying to figure out how to define individual journeys with breakages and mode changes in the mix.”
Read on for user reviews and the verdict on the Opal smartcard.
Opal cards can be mail ordered online, by phone or at a Transport for NSW shopfront. The cards will be available through retailers by late 2013.
According to Transport for NSW over 75 percent of Opal card trial users have opted for the auto-reload function when the card’s stored value falls below $10.
Trip details are available online on the Opal website and can be exported only as a PDF.
iTnews tested the card for several days last week and found lagging issues on the Opal online system, giving the appearance the user had been charged a higher fare.
At the halfway point of catching a train from Central to Wynyard during the Friday peak, the ‘Opal activity’ webpage displayed the transaction “Central to unfinished journey No tap off - Default fare $8.10”.
This continued to display for 10 minutes after the card had been tapped off at Wynyard station, when it accurately reflected the “Central to Wynyard - $3.30" journey.
Opal trial users should check the website 10-20 minutes after they tap off to make sure they haven’t been charged the maximum fare.
Technology enthusiast Beau Giles has been an Opal trial user since December when the Neutral Bay ferry trial began.
He said he hadn’t experienced any real issues with the hardware, usage or billing and was excited by the possibility of having useful apps to use with Opal - such as mobile balance checks and transaction history
Giles said he found tapping on/off to be faster than Melbourne’s Myki system, with the system backend between tapping on/off and having it appear online as a transaction reloading usually within 15-20 minutes - a big improvement from the 24 hours Myki quotes.
Opal was an opportunity to completely reboot how Sydneysiders use public transport. Many imaginative approaches could have been used to improve fairness, increase utilisation of unused bus/train/ferry capacity and shift usage from overburdened routes.
Disappointingly, it seems the NSW Government has chosen to keep many of the anachronisms of the paper ticketing system and instead splash on a billion dollar coat of paint.
The only glimmer of hope is a big change in pricing and user incentives as trial feedback is received and the trial area expands over time.