Qld Health trials self-service kiosks for payroll

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Qld Health trials self-service kiosks for payroll

Help for 60 percent of staff without a PC.

Queensland Health is planning to install self-service kiosks in a number of its offices to allow staff who don’t use a computer to access the department’s payroll self-service portal.

The project, which aims to provide near-ubiquitous access to the payroll portal for Qld Health staff, will see 30 pilot kiosks across the Gold Coast Hospital introduced before the end of the year.

Following the success of the trial, Qld Health expects to undertake a statewide rollout of 300 kiosks by April next year.

Only around 40 percent of Qld Health’s current workforce (including doctors, nurses and paramedics) are able to access a computer - and therefore undertake pay-related services - at work.

The new kiosks will make the department’s ‘payroll self-service’ portal available to all staff without having to accommodate a traditional PC and desk-based solution, the department stated in tender documents.

“The uptake of existing staff self-service initiatives has been very favourable however, the lack of ubiquitous computer access in workplaces fundamentally limits the potential benefits that can be realised from self-service initiatives.”

The department will assess its 1357 facilities across the state to identify which require the kiosks.

The introduction of the Windows 8.1-based kiosks forms part of the department’s efforts to transition the organisation from a paper-based human resources environment to one that is fully electronic.

The portal allows staff to access payslips, previous pay records and payments summaries; pay back loans and overpayments; and submit and track payroll enquiries.

Health replaced its traditional paper-based mailout of payment summaries with downloadable documents in the portal in July this year.

Its next plan is to add features allowing staff to track, download and submit payroll and HR forms.

Qld Health is currently planning a replacement of its notorious SAP payroll system, implemented by IBM, which resulted in a $1.2 billion IT bill, a state inquiry and a pending lawsuit after the upgrade from its previous LATTICE system was bungled.

A commission of inquiry completed last year found the system would require an upgrade in about a year and a complete replace in five. The department is undertaking work to plan for the replacement while remediating the current system, which has been funded until 2017.

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