NSW sets whole-of-gov payments platform live

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NSW sets whole-of-gov payments platform live

RMS first user.

The NSW government has flicked the switch on its new whole-of-government payments engine, with the state's Roads and Maritime Services agency the first to jump on board.

First announced just over a year ago, the NSW customer service agency, Service NSW, timed the release of the payments engine go-live with the arrival of its MyServiceNSW customer service portal earlier this month.

RMS is one of two agencies to launch with the portal, and is the first to be cutover to the new payments platform.

The application, built by Sydney firm Azuron and other providers, will allow NSW residents to pay for a licence renewal or parking fine with PayPal, Apple Pay and the likes of Visa Checkout.

The "end-to-end payments capability" will eventually provide a standardised payment service to all government agencies.

It has been designed to integrate into any agency calling system, including non-HTML applications such as the DRIVES platform used at the RMS for car registration and licence processing.

"Currently, agencies have multiple embedded payment systems based on their individual transaction systems. These individual platforms will be able to be migrated to the new Service NSW platform," a Service NSW spokesperson saidd.

"Over time, the new platform will reduce duplication of payments infrastructure, streamline payment processes and deliver value for money."

Service NSW will bring other agencies in its family - specifically NSW Fair Trading; the Office of State Revenue; Births, Deaths and Marriages; Housing NSW; Multicultural NSW and Liquor & Gaming NSW - on board the payment platform over the next six months.

The MyServiceNSW portal will provide the state's citizens a one-stop shop for interactions with government agencies, underpinned by the new payments portal.

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