The Australian National Maritime Museum has signalled a “significant” technology software overhaul after an internal review found its current software solutions were outdated, disparate and limited in functionality.
The museum will update its software in three phases to be completed by the end of November this year.
The museum has historically used relationship management applications through independent projects managed by individual business units, rather than one approach for the whole museum.
“Client and marketing information is kept in at least five different sources, and there is little or no integration between the systems,” it said in tender documents.
The ANMM said while the projects had met the needs of the individual units, there was little or no integration between the separate applications, difficulty in exchanging data, multiple relationships with outside sources to manage the applications, and duplicate and inconsistent data.
It also said the security of the currently used systems did not meet internal standard and were approaching end of life.
“The implementation of a single, flexible and integrated enterprise CRM solution will enable the museum to address these issues and risks," the documents state.
The deployment of the new solution will integrate eight disparate databases into a single enterprise CRM solution to run across the ANMM’s three main streams of business, servicing around 30 users.
The ANMM also signalled a future upgrade of its Point of Sale systems which handle between 500,000 to 1 million transactions a year.