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Domino's Pizza chief information officer Wayne McMahon was named the retail CIO of the year at the 2016 iTnews Benchmark Awards last night for the GPS Driver Tracker project.
A deceptively simple concept, real-time tracking of a customer's pizza from the store to their door has made a huge difference not only to the pizza chain's diners, but also to its staff.
Equipping delivery vehicles with GPS units has significantly reduced driver incidents by providing greater transparency over the company's entire fleet of drivers.
The game-changing innovation has had a tangible impact on the business' bottom line.
Other geographies in the global Dominos group are now preparing to introduce McMahon's solution into their own markets.
The project required buy-in from the entire business, across operations, training, franchising and marketing.
"It was a full team effort," McMahon said.
"I want to thank our team... and our global technology partner Navman Wireless. Most of all, I couldn't do this without a supportive an innovative CEO in Don Meij."
The retail category kept up its reputation as one of the toughest in the Benchmarks this year, with McMahon narrowly edging out Dick Smith's Paul Keen, who was shortlisted for his efforts to standardise data exchange across the retail industry, and Bill Roberston from De Bortoli Wines for his supply chain overhaul.
