Dept of Veterans' Affairs to move finance to TechnologyOne

The Department of Veterans’ Affairs (DVA) is to implement a new cloud-based financial management system as part of a multi-faceted uplift program.

The department intends to replace its legacy financial management system, QSP Financials, with a cloud-based TechnologyOne platform.

The project is expected to be completed by the end of 2025.

DVA, which administers veteran pensions and compensation claims, among other services, is currently undertaking a raft of technology uplift measures, including the 10-year Digital Resilience Roadmap, which was developed in 2022.

In addition, DVA is carrying out an ICT modernisation program in response to a recommendation from the Royal Commission [pdf] into Defence and Veteran Suicide to improve its claims management process.

Part of this has seen the agency update its MyService application, which has now been integrated into Service Australia’s myGov app, alongside backend processing systems.

In this year’s Budget, the agency also received $8.4 million over two years "to pilot an ICT solution to improve case management and workflow management capabilities."

This will replace its existing Open Arms case management and workflow solution with a so-far unspecified modern solution over two years.

DVA was unable to provide comment when contacted by iTnews.

The agency has now gone to market for a contractor to build on the digital plan and also develop a “comprehensive ICT and Digital Future State Strategy”.

According to its corporate plan for 2024-25 [pdf], the programs will see the “implementation of ‘best-of-breed’ solutions for core ICT capabilities that can be integrated and re-used to support business processes”.

Other priorities include “solutions that natively integrate to facilitate interoperability across the veteran support system” and “a preference for low/no-code ICT solutions”.