CBA system glitch takes out money twice

By

The Commonwealth Bank has blamed an unknown overnight processing system glitch for causing some Netbank and ATM transations to be processed twice.

CBA system glitch takes out money twice
It is unknown exactly how many customers have been affected. Both AAP and ABC News are reporting that the number could be as high as 200,000.

A CBA spokesperson has apologised and moved to reassure customers that no-one will be charged fees or interest 'as a result of this problem’.

“Transaction duplications were the result of a processing problem overnight,” the spokesperson confirmed to iTnews.

“The Bank is continuing to work to identify the cause. Our technical teams are working to rectify the issue and reverse these duplicated transactions as a priority.”

The spokesperson advised any customers impacted ‘and who are seeking immediate cash [to] visit one of our branches’.
Got a news tip for our journalists? Share it with us anonymously here.
Tags:

Most Read Articles

AGL taps AI agents in retail transformation

AGL taps AI agents in retail transformation

TAFE NSW inks $34m Microsoft renewal

TAFE NSW inks $34m Microsoft renewal

Microsoft to cut about four percent of jobs amid hefty AI bets

Microsoft to cut about four percent of jobs amid hefty AI bets

nib develops Cortex-powered AI to streamline data migration

nib develops Cortex-powered AI to streamline data migration

Log In

  |  Forgot your password?