It is unknown exactly how many customers have been affected. Both AAP and ABC News are reporting that the number could be as high as 200,000.
A CBA spokesperson has apologised and moved to reassure customers that no-one will be charged fees or interest 'as a result of this problem’.
“Transaction duplications were the result of a processing problem overnight,” the spokesperson confirmed to iTnews.
“The Bank is continuing to work to identify the cause. Our technical teams are working to rectify the issue and reverse these duplicated transactions as a priority.”
The spokesperson advised any customers impacted ‘and who are seeking immediate cash [to] visit one of our branches’.
CBA system glitch takes out money twice
By
Staff Writers
on
Nov 25, 2008 3:20PM
The Commonwealth Bank has blamed an unknown overnight processing system glitch for causing some Netbank and ATM transations to be processed twice.
Got a news tip for our journalists? Share it with us anonymously here.
Partner Content
Promoted Content
Vast majority of surveyed firms still rely on password authentication
Promoted Content
Alienated from your own data? You’re not alone
Promoted Content
Security through visibility: supporting Essential Eight cyber mitigation strategies
Promoted Content
Teaching tech teams every step of implementing a machine learning project
Sponsored Whitepapers
Planning before the breach: You can’t protect what you can’t see
Beyond FTP: Securing and Managing File Transfers
NextGen Security Operations: A Roadmap for the Future
Video: Watch Juniper talk about its Aston Martin partnership
Don’t pay the ransom: A three-step guide to ransomware protection
