CBA system glitch takes out money twice

By
Follow google news

The Commonwealth Bank has blamed an unknown overnight processing system glitch for causing some Netbank and ATM transations to be processed twice.

CBA system glitch takes out money twice
It is unknown exactly how many customers have been affected. Both AAP and ABC News are reporting that the number could be as high as 200,000.

A CBA spokesperson has apologised and moved to reassure customers that no-one will be charged fees or interest 'as a result of this problem’.

“Transaction duplications were the result of a processing problem overnight,” the spokesperson confirmed to iTnews.

“The Bank is continuing to work to identify the cause. Our technical teams are working to rectify the issue and reverse these duplicated transactions as a priority.”

The spokesperson advised any customers impacted ‘and who are seeking immediate cash [to] visit one of our branches’.
Got a news tip for our journalists? Share it with us anonymously here.
Tags:

Most Read Articles

BoM never planned to end reliance on 'legacy' site

BoM never planned to end reliance on 'legacy' site

NSW' $969m single digital patient record at risk of cost overruns

NSW' $969m single digital patient record at risk of cost overruns

Home Affairs to unleash AI on sensitive government data

Home Affairs to unleash AI on sensitive government data

Watt flags more fed insourcing after BoM website outrage

Watt flags more fed insourcing after BoM website outrage

Log In

  |  Forgot your password?