CBA system glitch takes out money twice

By
Follow google news

The Commonwealth Bank has blamed an unknown overnight processing system glitch for causing some Netbank and ATM transations to be processed twice.

CBA system glitch takes out money twice
It is unknown exactly how many customers have been affected. Both AAP and ABC News are reporting that the number could be as high as 200,000.

A CBA spokesperson has apologised and moved to reassure customers that no-one will be charged fees or interest 'as a result of this problem’.

“Transaction duplications were the result of a processing problem overnight,” the spokesperson confirmed to iTnews.

“The Bank is continuing to work to identify the cause. Our technical teams are working to rectify the issue and reverse these duplicated transactions as a priority.”

The spokesperson advised any customers impacted ‘and who are seeking immediate cash [to] visit one of our branches’.
Got a news tip for our journalists? Share it with us anonymously here.
Tags:

Most Read Articles

Suncorp turns to multi-agent AI for business transformation

Suncorp turns to multi-agent AI for business transformation

ATO, AFP, AER and Veterans' Affairs get IT modernisation funds

ATO, AFP, AER and Veterans' Affairs get IT modernisation funds

Federal chief AI officer roles set to go to existing APS staffers

Federal chief AI officer roles set to go to existing APS staffers

Gov backs its own AI adoption with $225m

Gov backs its own AI adoption with $225m

Log In

  |  Forgot your password?