This product is easy to use. Wizards make installation of the console quick and easy. A pre-installation checklist is provided to ensure that all prerequisite programs, such as SQL Server Express, are available. Once installed, using the management console is straightforward and intuitive. Since the console obtains information from Active Directory, client deployment is simple.
Not only is this product easy to use, but it performs well in any environment. The server constantly updates itself and then pushes the updates straight to the client with no interaction necessary. An administrator can start a network-wide sweep by simply clicking a button on the console. Finally, there are many highly customisable policies.
Documentation for this product is comprised of a quick start guide and an administrator guide. The quick start guide provides deployment planning instructions and illustrates how to set up the servers, the management console and how to deploy the clients. The administrator guide details managing the SME system and setting configurations and policies. All the documentation is clear and nicely organised.
Support for SME Security 3.1 is provided by Webroot’s PeakSupport Program. Support comprises many levels. It includes services, such as email and telephone support, as well as specialised services.
This product falls in the midrange of the value for money scale. With a price tag that starts at US$31.25 per seat per year for up to 249 seats, it’s a high price to pay.
However, SME Security 3.1 provides a lot of nice features, protection and flexibility for the price. Webroot does offer volume discounts. Discounts are also offered for longer contract times. However, this product is still quite pricey even with the discounts.
For: High amount of protection and easy to use.
Verdict: A product in the Webroot tradition of strong protection. If you can live with the cost, this is a solid winner.