Keeping email legal – the issues of email monitoring

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Thanks to its speed, accessibility and ease of use, email is an essential part of both our business and personal lives. But as the IT departments charged with managing a company’s email deal with increasing volumes of traffic, spam levels and virus-infected mail, they also encounter a minefield of legal traps and regulatory pitfalls when they monitor employees’ emails.

Many firms use tools to help them identify spam emails, stop viruses or flag-up inappropriate or illegal use, which is a sensible option because of the implications of not doing so. However it is essential that, at the same time, the individual's right to privacy is protected to avoid falling ...

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