Case study: Oyster Hub bolsters its remote working capabilities

Cloud-based accounting firm Oyster Hub needed a way to evolve their business processes and help their employees work better remotely.

Oyster Hub provides financial services to small and medium enterprises across Australia.

Before their transformation, Oyster Hub still had a slew of manual processes. Adarsh Dutt, co-founder at Oyster Hub said these manual processes became limiting to his staff.

“We were still using cloud-based accounting software but the client onboarding software was still manual which managed the preparation of engagements, direct debits, collection of funds,” Dutt explained.

“We were struggling and our debts, our accounts receivable was very high, and that's one of the reasons we chose to get Ignition on board as a software for the engagements and collection of funds.”

In the journey to find the right platform, Dutt looked at a variety of platforms and one of his mentors introduced him to Ignition.

What sealed the deal for Dutt was the onboarding support Oyster Hub received from Ignition.

“[Ignition] helped us through the whole process transitioning our clients to software onboarding and basically smoothing the process for the operations to take forward.”

Oyster hub implemented ignition three years ago and Dutt has noticed the amount of time his employees have already saved.

“Our account receivable has dropped by probably 90 percent and we are also in a growth and scalability phase of our business. Right now, I can take my laptop and, work from anywhere. I don't need to worry about the engagements and collections,” he said.

Dutt explained the first point of contact for their clients is engagement through Ignition.

“For example, if a client calls us, the first thing they need to do is sign for the engagement and enter the details for the payments to be taken out before our accounting team starts the work. Ignition has got everything that we needed for client onboarding,” he said.

“We are able to run the business, not only here but we have staff working overseas in the Philippines,  Fiji. They use the system which makes scalability very easy for us.”

From this platform, Oyster Hub staff have a better connection with their clients. Dutt said if they ask for certain information, Dutt and his staff can easily find it.

“It is very easy for us and the clients to identify what they're paying for and what is the engagement for,” he ended.