centres?

Call centres still putting users off

Call centres still putting users off

Eight out of 10 service providers believe that they provide a 'superior customer experience' through their call centres, but fewer than one in 10 customers agree..
Staff Writers Jun 2 2008 7:59AM Strategy
Data centres failing on energy efficiency

Data centres failing on energy efficiency

Nearly two-thirds of IT and facilities staff consider the energy efficiency of their data centre to be 'average' or 'worse than average', new research reveals..
Robert Jaques Apr 24 2008 7:29AM Networking
Trouble ahead for ageing data centres

Trouble ahead for ageing data centres

Data centres are ageing and companies are not planning ahead or demonstrating timely investment in new facilities, according to a recent survey..
Clement James Dec 19 2007 7:28AM Hardware
Dell points to 'hidden data centres'

Dell points to 'hidden data centres'

Data centres are in desperate need of upgrades and automation and doing so could reveal hidden clusters of computing power, according to Dell chief executive Michael Dell..
Iain Thomson Nov 16 2007 7:17AM Hardware
Users hang up on PC call centres

Users hang up on PC call centres

USA - US callers losing patience with unresolved problems and offshore centres.
Staff Writers Jun 19 2007 12:29PM Hardware
Data centres running out of space and power

Data centres running out of space and power

Report claims high density devices to blame for capacity crisis.
Robert Jaques May 1 2007 11:50AM Storage
Dell starts offering complete data centres

Dell starts offering complete data centres

Hardware vendor moves into preconfigured server bundles.
Tom Sanders Mar 28 2007 2:27PM Hardware
Data centres look to a greener future

Data centres look to a greener future

London's increasing data centre space and power set to reach saturation.
Staff Writers Feb 19 2007 9:52AM Networking
Motorola opens R&D centres in Asia

Motorola opens R&D centres in Asia

New research aims to broaden the Internet's reach.
Simon Burns Nov 20 2006 10:05AM Telco/ISP
Rising power costs hit data centres hard

Rising power costs hit data centres hard

High-density computing runs too hot.
Andrew Charlesworth Oct 27 2006 9:43AM Networking
Customer data stolen at Indian call centres

Customer data stolen at Indian call centres

Employees in outsourced call centres are stealing sensitive customer data and selling it on the black market, an investigation has found.
Fiona Raisbeck Oct 4 2006 5:20PM Security
HDS touts solutions centres, growth

HDS touts solutions centres, growth

Hitachi Data Systems is to a launch two new solutions centres in Melbourne and Sydney aimed at providing services for end-users and channel partners.
Tim Lohman Jul 24 2006 3:45PM Storage
Listen up: Aust call centres will harness new tech

Listen up: Aust call centres will harness new tech
Claire Doble Jul 22 2004 12:00AM Networking

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