agent

COVER STORY: From cost control to customer fanatics, AI is transforming the contact centre

COVER STORY: From cost control to customer fanatics, AI is transforming the contact centre

Role increased in complexity and sophistication.
Velvet-Belle Templeman Feb 8 2022 7:00AM Emerging Tech
US border agents do not need warrants to search digital devices, court rules

US border agents do not need warrants to search digital devices, court rules

A practice that grew during the Trump administration.
Nate Raymond Feb 11 2021 6:48AM Security
Telstra predicts inbound call volumes will fall to around 11 million

Telstra predicts inbound call volumes will fall to around 11 million

Down from 36 million pre-T22.
Ry Crozier Oct 13 2020 11:54AM Telco/ISP
UBank brings AI to customer agents with RoboBrain

UBank brings AI to customer agents with RoboBrain

Creates new enterprise search tool.
Ry Crozier Mar 22 2018 6:20AM Financial Services
Vodafone invests in social to combat customer churn

Vodafone invests in social to combat customer churn

Seeks an 'omnichannel' view of customers.
Ry Crozier Nov 19 2013 12:42PM Software
Opinion: A recruiter’s take on Atlassian’s hiring spree

Opinion: A recruiter’s take on Atlassian’s hiring spree

Beware internal politics and hidden costs.
Orson Saxon Feb 22 2010 1:16PM Training & Development
Email spam increases eightfold; Agent-HNY blamed

Email spam increases eightfold; Agent-HNY blamed

The rate of spam emails has increased eightfold between July and September, according to a Sophos report, which also reveals that the United States was the top country responsible for relaying spam worldwide.
Staff Writers Oct 28 2008 3:24PM Security
FBI used undercover agent in Dark Matter bust

FBI used undercover agent in Dark Matter bust

The FBI has released more details of how it shut down the Dark Matter online crime forum.
Iain Thomson Oct 23 2008 9:58AM Security
FBI administrated over busted online crime site

FBI administrated over busted online crime site

The FBI has been releasing more details of how it shut down the Dark Matter online crime forum.
Iain Thomson Oct 22 2008 2:59PM Security
Agent Trojan targets Asian gamers

Agent Trojan targets Asian gamers

Online security firm ESET has warned of a new Trojan targeting online gamers in Asia.
Staff Writers Nov 16 2007 10:10AM Security
Hyundai agent enters administration

Hyundai agent enters administration

The South Australia-based distributor formerly known as Hyundai MultiCAV has been forced into administration as a result of financial difficulties – capping off a tempestuous year in the Hyundai channel.
Fleur Doidge May 2 2005 3:02PM Hardware

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