What do you need most: water or wi-fi?
This year two water infrastructure managers are up against Telstra in the battle to be named utilities CIO of the year.
The water agencies both demonstrated ambitious efforts to get the most out of their assets and staff by putting the right information directly in front of them.
Telstra, on the other hand, is using customers' own broadband to build a wi-fi network it hopes will set it apart in an increasingly tight telco market.
Who will take out the top prize?
Please join us in congratulating:
Chris Truscott - Melbourne Water
Asset management information system replacement
Melbourne Water’s $20 million replacement of its core asset management system not only released the agency from the shackles of out of date technology.
The project was also a “once in a 15 year opportunity” to enhance the way it manages $18 billion worth of water infrastructure.
Melbourne Water seized the opportunity to modernise not only technology but bundle up an overhaul of business processes into the change process, and to make the way 460 workers do their jobs easier and more efficient.
The replacement is expected to deliver Melbourne Water significant savings over the life of the new technology by optimising the life expectancy of its assets and enabling it to make better strategic decisions about when and where to send maintenance teams.
Neil Louis - Telstra
In a post-NBN world the telecommunications playing field will be levelled and telcos will have to find new ways to differentiate themselves from competitors.
In response, Telstra is building what it claims will the Australia’s largest wi-fi network, leveraging legacy infrastructure like payphones as well as home broadband customers' own connections to reach its target of 2 million hotspots by 2020.
The network allows Telstra home broadband customers to share a portion of their data allowance in return for the same from others.
The $100 million program represents an ambitious customer value proposition that has yet to be matched by any other players in the market. The telco reports that take-up is already exceeding initial expectations, and the ultimate success of the project will be Telstra's ability to convince customers to share their data.
Nina Du Thaler - Queensland Urban Utilities
Queensland Urban Utilities has created the Q-Hubs portal to visualise geospatial data drawn out of many different systems, giving staff a holistic picture of the water authority’s operations at any given moment.
Q-Hubs delivers layer-by-layer visual details on where maintenance vehicles are located, where work orders are being carried out, where there are planned network shut-offs and where incidents have been reported.
The platform goes beyond static ‘snapshots’ of geospatial data collated from disparate systems. The Q-Hubs system draws and visualises information in real time to give workers immediate operational intelligence to deploy staff and manage the sewer network.
It also provides staff single-view access to customer records and network status. The platform is driving added revenue from the ability to better spot business users not paying their dues in any specific area.
Voting will now commence for members of the iTnews LinkedIn CIO Group. If you're a CIO but not a member, head on over and request to join today.
Winners will be announced at the 8th CIO Strategy Summit on February 17 at the Grand Hyatt Melbourne.