Vic triple zero agency CIO departs

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Vic triple zero agency CIO departs

Search for new chief begins.

Victoria’s Emergency Services Telecommunications Authority chief information officer Paul Dulfer has departed the agency after two years in the role.

A spokesperson confirmed Dulfer left the agency responsible for dispatching calls for the Country Fire Authority, Melbourne Fire Brigade, Victoria Police and State Emergency Services in April.

He joined the agency from the State Revenue Office in April 2016, where he spent seven-and-a-half years as CIO and a further five in senior managerial roles.

Dulfer's tenure as tech chief represents the most stable period for ESTA's IT leadership since 2016.

The agency managed to cycle through three CIOs in 12 months prior to his appointment, when former AGL head of technology services Glenn Page left for the US just months after accepting the role.

The spokesperson said Dulfer has spent the two years “consolidating the ITS team and ESTA’s technology program following a period of significant change”.

The agency is now looking for a new technology chief to “[drive] forward the organisation’s technology strategy, creating innovative solutions with new technology, whilst utilising legacy systems to their fullest”.

The new executive will be responsible for maintaining mission critical public safety functions, including the 24/7 Victorian triple zero call-taking and dispatch service.

ESTA’s police portfolio engagement partner John Dousset will be acting in the role in the interim.

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