In the workplace, the expansion of digital communications can best be seen in the centrality of email in everyday work.
Adding to this is the more recent phenomenon of social networking through Facebook and more professional sites such as LinkedIn.
These new areas of e-communication have become major highways of information flow both inside and outside the workplace.
While the benefits of an increasingly connected workforce are promoted, the potential negative consequences of e-communication are less noticeable.
Our recent study – The Electronic Workplace – is the first national study of employees’ attitudes to electronic monitoring and surveillance in the Australian workplace and was conducted jointly by Monash University and the University of Tasmania.
It identifies several concerning, even cavalier, attitudes by employees to the use of social media, personal data and privacy.
The use of social media at work
Of those surveyed, 31 percent reported using social networking sites during work hours. Facebook was the most used site at work (94 percent), with only 14 percent acknowledging using social media solely for work-related activities, compared with 42 percent using it just for personal (non-work related) activities, a 3 to 1 ratio.
Just under half (45 percent) used social media for both work and personal activities. This highlights the issue of blurring the workplace/private space boundaries and the work and private life boundaries.
Given this, it is of concern that only 35 percent of respondents reported the presence of a policy or statement concerning the use of social media at work. Of those, less than one third – and 12 percent of those surveyed – indicated they had received training around the use and intent of such a policy.
Privacy at Work
An underlying theme associated with this research is the issue of employee privacy. Along with the development of technology within the digital workplace, the amount of information an employer holds on an employee continues to increase.
With this in mind, we asked employees during our study about their views on the information their employer holds on them.
In terms of an employee’s rights to access this personal information, 72 percent reported they understood their access rights on this important issue. However, only 51 percent understood what this personal information was used for, and only 53 percent knew who within the organisation had access to it.
In terms of the use and disclosure of personal information by the employer, 62 percent of respondents indicated they were not at all concerned about how their employer used this personal information; and a further 20 percent only a “little” concerned.
These results are worrying in that there appears a lack of concern about or awareness of the quantity of information employers hold, who can access it and what it is used for.
From an organisational perspective, issues associated with the development of policies around privacy at work do not appear to be understood as well as might be expected.
These results indicate that this is likely to an area for conflict for both employers and employees, as the amount of information acquired on an employee increases and employers look to potentially sanction employees over how and for what they are using electronic media.
Employees using social networking to discuss their personal and professional lives is increasingly an area for conflict.
This escalating use of online systems and information flows highlights the blur between professional and private lives.
It also highlights the information these online sites hold, and to what extent the employer has the right to monitor this free flow of information.
To deal with these emerging issues, organisations’ digital communication policies and practices may become increasingly invasive. We might be seeing the end to privacy as we know it.