Service NSW app outage knocks QR code check-ins offline

By

Digital driver licence access also impacted.

Service NSW experienced a widespread outage of its mobile app on Thursday that prevented citizens from checking into businesses and accessing the digital driver licence for four hours.

Service NSW app outage knocks QR code check-ins offline

The problems emerged just after 2:00pm AEDT on Thursday, with users reporting difficulties accessing the in-app CovidSafe check-in tool.

Under rules introduced in January, NSW residents are required to log their attendance at venues by scanning a QR code using the tool.

The information is used by NSW Health officials for contact tracing.

Service NSW acknowledged an “issue affecting multiple Service NSW transactions and services” in a tweet at 3:00pm.

“We’re working to resolve this ASAP and sincerely apologise for the inconvenience.Please note the digital driver licence should still be available as a cached version,” it said.

By 6:00pm, some service had begun returing to normal. All other services were restored  by 7:30pm.

The problems come two months after the last major outage of the Service NSW app, which also left people unable to log their visits.

The app has now been downloaded more than 4 million times – or by approximately 75 percent of NSW’s adult population. It has facilitated in excess of 117 million check-ins.

Got a news tip for our journalists? Share it with us anonymously here.
Copyright © iTnews.com.au . All rights reserved.
Tags:

Most Read Articles

Vic Police uses AI to reformat community-submitted crime reports

Vic Police uses AI to reformat community-submitted crime reports

AGD sets end-of-year deadline for Microsoft 365 rollout

AGD sets end-of-year deadline for Microsoft 365 rollout

Australia takes another step toward a central bank digital currency

Australia takes another step toward a central bank digital currency

ANZ to put 3000 leaders through an AI "immersion centre"

ANZ to put 3000 leaders through an AI "immersion centre"

Log In

  |  Forgot your password?