Northern Territory Police roll out new case management system

The Northern Territory Police have announced its new case management system has been has been rolled out, allowing the department to boost its data capture and usage.

On Friday the Northern Territory government said the new ‘Serve and Protect’ (SerPro) system has now replaced the former Police Realtime Online Management Information System (PROMIS) platform. 

The Northern Territory government claimed PROMIS “was inefficient, outdated and made it harder for Police to do their job. PROMIS commenced in 1999 and was overdue for replacement.”

The migration to the new system saw more than 1200 police provided with face-to-face training alongside online modules before the go-live date. 

The new platform allows the police to manage and record policing data such as custody management, investigations, intelligence, property management and forensics. 

Administrative tasks are also said to be reduced under the new system. The Northern Territory government said it enables the police to “capture and use data more efficiently”. 

For the introduction of the new system officers and administrative staff from the police, the AFP, AGD, SAFENT and other agencies underwent training in preparation for the change.  

The government added, “Comparisons with data collected under the old system is not currently available”. 

“Crime stats for each month will be made available but the comparison with the year prior will not be due to the issues in data reconciliation between the two systems.

“The statistics that will be published monthly are similar in terms of geographic data and offence types,” the Northern Territory government said. 

Brent Potter, minister for police said, “Through integration and expanded digital functionality, SerPro will increase information available to police, reduce data input into multiple systems and automate data linkages. 

“This will enhance productivity and assist police, leading to improved public safety”.

“Territorians every month will still get crime statistics and data. We will still know what trends are occurring, and what is happening. The data will still be going live,” Potter said. 

Implementation planning for the new SerPro system was completed back in January 2019 before moving to the build phase in 2020, followed by testing and a staged rollout to relevant police regions in 2021.

The government committed $45 million over a four-year period for the replacement.