WhatsApp founder Jan Koum on Sunday issued an apology and blamed a network router for Saturday's outage of the mobile messaging app.
"We are sorry about the downtime," wrote Koum. "It has been our longest and biggest outage in years. It was caused by a network router fault which cascaded into our servers."
"We worked with our service provider on resolving the issue and making sure it will not happen again."
WhatsApp was down for more than three hours on Saturday just days after Facebook bought it for US$19 billion.
The service initially said it was "experiencing server issues" without providing further details.
The five-year old company currently has about 450 million users worldwide and is the leading smartphone-based messaging app. It has said it adds around one million users daily.
The Facebook deal involves US$4 billion in cash and about US$12 billion in stock, and includes US$3 billion in restricted stock units to be granted to WhatsApp staff, that will vest over four years.
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