82,000 of the affected models have been sold worldwide according to Netgear. The Australian sales figure of the XE103 is significantly lower though, coming in at 2100 units. It has been on sale since September 2006.
Results of tests carried out for NETGEAR on the affected Powerline Ethernet Adapter have shown a potential for a semiconductor integrated circuit within the product to malfunction in 220-240 volt environments, causing the product to stop working and potentially overheat.
"It’s one particular skew component which has failed and we discovered the problem in early December 2007. The faulty component can make the product warm to the touch and we didn't want to any chances. We decided to take steps to get the products back as soon and painless as possible," said NETGEAR’s Australian country manager, Ryan Parker.
To date, NETGEAR has not received any reports of any personal injury or damage to property caused by this potential malfunction.
“Although we do not know of any injury or damage caused by the affected Powerline Ethernet Adapter, the safety and satisfaction of our customers remain our top priorities -- as they always have, and will continue to be,” said Patrick Lo, chairman and chief executive officer of NETGEAR.
XE103 Powerline Ethernet Adapters sold in North America or other countries using 100-120 volt power sources are not affected by this recall.
NETGEAR requests that customers immediately stop all use of the affected Powerline Ethernet Adapter, unplug it from the electrical outlet, and contact NETGEAR to obtain information as to how to return the device to NETGEAR and obtain a replacement product.
Customers can obtain information on the recall from NETGEAR by calling a toll-free number or by registering their details via the Internet here.
NETGEAR recalls 82,000 overheating Ethernet Adapters
By Mitchell Bingemann, IT News on Jan 8, 2008 12:21PM
NETGEAR has issued a worldwide recall for 82,000 of its XE103 Powerline Ethernet Adapters after the company discovered the devices overheated when used on a 220-240 volt power source.
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