NAB has a virtual assistant for superannuation queries

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NAB has a virtual assistant for superannuation queries

Continues adoption of automation.

NAB's MLC superannuation business has let loose a virtual assistant able to help customers deal with their most commonly asked superannuation questions.

The Talk to MLC assistant is initially only capable of answering 15 general questions related to customers’ accounts and super. 

It has been released after only six weeks of development.

The virtual assistant is available now on Google Home devices. It allows customers to open accounts, change investment options, and track down lost super.

Peter Foster, MLC’s customer experience specialist, said the assistant will soon expand its capabilities as it analyses customers’ needs and trends.

“In the near future, we’ll be able to help people with personalised tips to boost their super, give projections of where their super will be at retirement, and speak to them about how investing their money in super instead of spending it could add up," he said.

MLC expects the technology to be embraced by both millennials and older Australians, as well as those with busy schedules who can't call during call centre hours.

It's another step for MLC in its adoption of automation technologies, following last week's announcement of a new platform to automate the underwriting process.

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