LANDesk Service Desk 7.2 offers an improved IT Infrastructure Library (ITIL) plus computer and telephony integration (CTI) support, the company said.
The software is available as a stand-alone solution or can be used in conjunction with LANDesk management and security suites.
The product contains built-in processes for change, incident, problem and service-level management.
Additional features include configuration management and a common-forms engine, which creates documents to be used with consoles and portals.
“The analysis capabilities [of LANDesk Service Desk 7.2] enable problems to be identified and corrected before they grow larger and affect others within the network,” said Kevin Auger, services business line manager for LANDesk.
The product fully supports Microsoft Windows Vista applications.
LANDesk Service Desk 7.2 is available now.
Pricing was unavailable at the time of going to press.
LANDesk updates service desk product
By Fiona Raisbeck on Sep 21, 2007 9:37AM