"As an Australian company with Japanese parentage, our heritage is firmly rooted in a philosophy of continual improvement, driven by a commitment to put our customers first in everything we do," he said.
"We are now engaged in a program that will embed this approach at the heart of everything we do, a strategy to which we are fully committed because we believe it will deliver tremendous value for our customers."
Manufacturers like Toyota standardise on 80 percent of a motor vehicle's components, allowing customers to specify their options for the 20 percent of the car that reflects their unique needs.
"Like motor vehicles, IT solutions share about 80 percent functionality in common, providing an opportunity for us to save our clients time and money by standardising on those components, our methodologies and delivery processes," explained executive general manager of Fujitsu's Infrastructure Services Division, Peter McFarlane.
Fujitsu plans to focus its initial business transformation efforts on Infrastructure Services since this area offers the greatest potential for immediate benefits for customers.
"Through an intensive program of continual enhancement and testing, we will be able to guarantee superior performance and reliability to reduce the risk associated with projects adopting an industrialised approach,” McFarlane said.
“At the same time we will free up resources to focus our innovation capabilities on the 20 percent of a solution that represents a client's unique business requirements and the key opportunity for differentiation."
The initial $15 million earmarked for Fujitsu's Transformation program will be divided between two areas of focus:
- 1. The development of new industrialised offerings to take to market; and
- 2. Facilitating and enabling transformation activities across the business, including the development of new architecture design functions and an improved model for service delivery.
"We will invest whatever resources are necessary to accomplish our vision to industrialise the delivery of IT services as a major step forward for this industry and one that will deliver enormous opportunities both for us and our clients," Vawdrey said.