CBA’s AI microlearning series tackles generative AI, deep learning and responsible AI

The Commonwealth Bank of Australia's new education series, ‘AI for All’, designed to upskill staff on such as generative AI, deep learning and responsible AI, has seen wide uptake across the business.

Launched this past May for around 43,000 CommBank employees, the AI education series has now produced over 22,000 collective views across the series’ nine learning module videos.

The major bank said it plans to upskill its staff through the new series through bite-sized learning videos to create better customer outcomes.

The microlearning series will also include employees throughout CBA upgrading their skillsets through AI training with varying technical complexity aligned to the requirements of their role.

The bank said the creation of the series falls under its wider ambition to produce data and AI capabilities for customers.

“With growing integration of AI into the bank’s ecosystem, ensuring its employees are skilled and ready to harness the transformational power of this technology is helping the bank bolster its leadership in the space,” the bank said in a statement.

Jane Adams, CommBank’s executive general manager of human resources technology said, “We know AI is an increasingly important tool for delivering the best products and experiences for our customers.

“In line with this we’re committed to fostering a skilled, future-ready workforce and ultimately building a brighter future for all, including our people,” said Adams.

Adams added, “When designing the content for our AI training suite, it was essential that responsible AI was a core topic. Regardless of the particular job someone has at the bank, we all play a key role in using AI responsibly and managing AI risk.”

CommBank’s chief data and analytics officer, Dr Andrew McMullan also said, “At CommBank, customer obsession is part of our DNA, and we want to deliver exceptional experiences for every single customer, every single time.

“To do this we need to use AI better than anyone has before, and we can’t do that without our people.

“We're building a customer-obsessed culture and empowering our people with the skills for the future is a key part of that,” McMullan said.

All CBA staff have access to the microlearning series and is not restricted to those who work in a tech role.

Digital Nation understands the learning program has been designed to build AI understanding amongst employees with CBA also offering AI Boot Camp via its H20.ai partnership.