This product is simple to use. Installation is launched from an executable, and the set-up wizard aids in setting the initial configuration. Once installed, the features of the product can be browsed from a management window that is similar to Windows Control Panel. This is easy to manage and navigate, but settings and flexibilities are limited.
As an anti-malware management tool, we find Blink to be fairly bland. There is limited functionality and flexibility built in. However, with integration to the REM console this could be a useful endpoint security manager since it can do vulnerability scans and intrusion prevention.
Documentation is well-written and straightforward. The installation and user guides can be found online in PDF format. We found these guides to be helpful and easy to understand. The installation guide nicely lays out steps for installation with examples contained in the wizard boxes.
Support offered by eEye is slightly below average, at best. The support area of the customer site only contains a knowledge base, a link to submit a request for technical assistance, and a link to check the progress of a technical request. During the test, we tried to contact support via phone and were referred, by a recording, to submit a request.
This product is not a good value for the money in the enterprise environment, with the Blink itself at a cost of $59 per seat without REM, and US$65 per node with REM integration. It has basic functionality, low flexibility and, after testing, does not fit with what we would expect.
For: Integrated, easy to use virus, spyware and phishing protection along with IPS and firewall.
Against: Limited flexibility and requires a seperate management console to become even slightly useful.
Verdict: A good product for what it is and a better product with the REM console. A bit pricey, but if you are using other eEye products, this one could add some functionality for you.