Don’t hesitate to call in the professionals

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After online banking customers suffer an attack, financial institutions often look for answers in the wrong places. Kevin Mandia explains why it’s worth investigating the victim’s PC to discover the origins of an attack

In May 2004, an employee of a consulting firm noticed that $20,000 had been transferred from his online banking account. He immediately notified the financial institution, which then initiated a password change to protect the victim's assets. Despite this countermeasure, a further $20,000 was ...

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