Change Management: What If it All Goes Wrong?

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The U.K.’s Swanwick Air Traffic Control center is an unfortunate example of the problems that can occur with the continuity of a business while undergoing a period of change.

The National Air Traffic service (NATS) switched the control center to the new base at Swanwick in January last year, but in April and twice in May the system went down, causing massive delays and cancelled flights across Europe and reducing public confidence in the service. The problems were ...

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