Recent articles by Andrew Colley

NAB readies to scale AI-based customer interaction

NAB readies to scale AI-based customer interaction

Extends its 'customer brain'.
Andrew Colley Mar 20 2026 6:22AM Financial Services
Triple zero guardian to ponder minimum mobile network performance rules

Triple zero guardian to ponder minimum mobile network performance rules

Adequacy of ACMA's powers also under scrutiny.
Andrew Colley Mar 18 2026 3:24PM Telco/ISP
SUBCO to split Syd-Melb leg of east-west cable between sea and land

SUBCO to split Syd-Melb leg of east-west cable between sea and land

Engineering diversity into transcontinental paths.
Andrew Colley Mar 17 2026 11:54AM Telco/ISP
Optus appoints new OSS chief

Optus appoints new OSS chief

To strengthen leadership of new division.
Andrew Colley Mar 17 2026 6:58AM Telco/ISP
Superloop's AI push continues with billing system project

Superloop's AI push continues with billing system project

To be consolidated into cloud-based system.
Andrew Colley Mar 16 2026 6:15AM Software
Woolworths' AI customer problem-solving a question of semantics

Woolworths' AI customer problem-solving a question of semantics

Exploring semantic search.
Andrew Colley Mar 11 2026 6:41AM Software
ACCC backs tighter rules on mobile coverage claims

ACCC backs tighter rules on mobile coverage claims

Opacity makes enforcing consumer laws difficult.
Andrew Colley Mar 11 2026 6:34AM Telco/ISP
IAG prepares integration engineering for AI

IAG prepares integration engineering for AI

Exploring AI augmentation.
Andrew Colley Mar 10 2026 6:45AM Software
TPG Telecom and Optus clash with Telstra over ACMA mobile coverage maps plan

TPG Telecom and Optus clash with Telstra over ACMA mobile coverage maps plan

As Telstra faces wiping a million square kilometres from its service coverage map.
Andrew Colley Mar 9 2026 1:26PM Telco/ISP
Hollard Insurance pilots AI in claims division

Hollard Insurance pilots AI in claims division

"Tremendous upside" for disaster claims management.
Andrew Colley Mar 6 2026 6:42AM Software
Macquarie Uni's AI chief heads to La Trobe

Macquarie Uni's AI chief heads to La Trobe

To become a pro vice-chancellor focused solely on AI.
Andrew Colley Mar 5 2026 12:01AM Cloud
Asahi Beverages targeting real-time sales insight

Asahi Beverages targeting real-time sales insight

As it prepares for AI.
Andrew Colley Mar 4 2026 6:50AM Emerging Tech
Telstra pushes forward with agentic AI plans

Telstra pushes forward with agentic AI plans

Chasing a "state of architecture" to deploy Agentforce.
Andrew Colley Mar 3 2026 6:33AM Software
Optus to expand headcount by up to 700

Optus to expand headcount by up to 700

Due to insourcing of call centre, operations and retail.
Andrew Colley Feb 26 2026 8:08PM Telco/ISP
Telstra quietly stops LEOsat rollout across remote mobile sites

Telstra quietly stops LEOsat rollout across remote mobile sites

Says rollout has reached only a "relatively small" number of sites so far.
Andrew Colley Feb 25 2026 10:54AM Telco/ISP
Superloop has AI handling most of its customer service

Superloop has AI handling most of its customer service

As technology bests humans in handling support volumes.
Andrew Colley Feb 25 2026 6:52AM Emerging Tech
Labor orders comprehensive review of triple zero legislation

Labor orders comprehensive review of triple zero legislation

Calls on industry to "face reality" about sector's public image.
Andrew Colley Feb 25 2026 6:46AM Telco/ISP
Aussie Broadband lifts 2028 strategic "ambition" to 1.5 million customers

Aussie Broadband lifts 2028 strategic "ambition" to 1.5 million customers

Faces analyst questions about path to revenue aspirations.
Andrew Colley Feb 23 2026 9:55PM Telco/ISP
Telstra says AI cost-benefits need close examination

Telstra says AI cost-benefits need close examination

Identifies 380 use cases.
Andrew Colley Feb 19 2026 2:07PM Telco/ISP
NBN Co defends satellite share as Amazon Leo trials near

NBN Co defends satellite share as Amazon Leo trials near

Opens industry consultation for residential LEOsat broadband pricing.
Andrew Colley Feb 19 2026 8:25AM Telco/ISP

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