Cloud

Optus scopes GenAI additions to ServiceNow

Optus scopes GenAI additions to ServiceNow

As it builds out its B2B customer experience.
Kate Weber Oct 12 2023 6:49AM Cloud
Telstra acquires Versent for $267.5 million

Telstra acquires Versent for $267.5 million

Bolsters AWS and cloud management capabilities.
Richard Chirgwin Oct 11 2023 11:20AM Cloud
NSW National Parks and Wildlife Service heading to cloud for incident management

NSW National Parks and Wildlife Service heading to cloud for incident management

Replacing 11-year-old Elements system.
Richard Chirgwin Oct 9 2023 12:25PM Cloud
eHealth NSW turns on advanced capabilities of Amazon Connect

eHealth NSW turns on advanced capabilities of Amazon Connect

To guide agents, train chatbots, and plan resource allocation.
Jeremy Nadel Oct 9 2023 12:25PM Cloud
Qantas Freight delays after cloud-based system cutover

Qantas Freight delays after cloud-based system cutover

"Did not go as planned".
Ry Crozier Oct 5 2023 7:58AM Cloud
HammondCare shifts from paper to digital

HammondCare shifts from paper to digital

In ongoing technology modernisation program.
Kate Weber Oct 5 2023 7:00AM Strategy
NDIA backs infosec after internal report kept private

NDIA backs infosec after internal report kept private

Release could "damage public confidence in the scheme and of the NDIA more broadly."
Ry Crozier Oct 4 2023 6:57AM Cloud
UK regulator to push for probe into Amazon, Microsoft cloud dominance

UK regulator to push for probe into Amazon, Microsoft cloud dominance

Hard to get a good deal on services.
Martin Coulter and Foo Yun Chee Oct 4 2023 6:38AM Cloud
Nvidia's French offices raided in cloud competition inquiry

Nvidia's French offices raided in cloud competition inquiry

On suspicion the chipmaker engaged in anticompetitive practices.
Staff Writer Sep 29 2023 6:45AM Cloud
AnglicareSA advances 'single view of customer' work

AnglicareSA advances 'single view of customer' work

Migrates to cloud-based systems, uses low-code integration platform.
Kate Weber Sep 28 2023 6:45AM Cloud
Salesforce cloud outage caused by security change

Salesforce cloud outage caused by security change

Goes public with post-mortem.
Richard Chirgwin Sep 27 2023 12:34PM Cloud
ANZ continues to re-architect its "monolith" applications

ANZ continues to re-architect its "monolith" applications

As it learns more about customer behaviour.
Kate Weber Sep 26 2023 12:56PM Financial Services
NRMA facilitates data access with single platform strategy

NRMA facilitates data access with single platform strategy

Across over 3000 datasets.
Staff Writer Sep 26 2023 6:50AM Cloud
QLD Police builds cloud-enabled search and prediction tools

QLD Police builds cloud-enabled search and prediction tools

By integrating different branches' workloads into a data lake.
Jeremy Nadel Sep 22 2023 7:07AM Cloud
ANZ Institutional folds generative AI into intelligence-gathering tool

ANZ Institutional folds generative AI into intelligence-gathering tool

Bank broadens its experiments.
Staff Writer Sep 21 2023 11:51AM Financial Services
ANZ reworks internal developer platform used for ANZ Plus

ANZ reworks internal developer platform used for ANZ Plus

Treats it "like a product, rather than just a collection of tools".
Ry Crozier Sep 20 2023 11:57AM Financial Services
P&N Bank expands use of AI in Salesforce ecosystem

P&N Bank expands use of AI in Salesforce ecosystem

For staff and member benefit.
Kate Weber Sep 20 2023 7:04AM Financial Services
AMP goes from 12 HR systems to one in Oracle consolidation

AMP goes from 12 HR systems to one in Oracle consolidation

Progressively decommissions older technology.
Kate Weber Sep 19 2023 9:45AM Financial Services
NAB, Suncorp sign on to test Microsoft 365 Copilot

NAB, Suncorp sign on to test Microsoft 365 Copilot

Australian enterprises explore generative AI use cases.
Ry Crozier Sep 19 2023 6:18AM Cloud
Origin Zero sharpens customer focus with Salesforce

Origin Zero sharpens customer focus with Salesforce

Shifts delivery to Accenture.
Kate Weber Sep 18 2023 11:49AM Cloud

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