Siebel locks up AMP

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Finance vendor AMP has become a Siebel mega site with an enterprise wide roll out through its sales call centres, financial planning channel and marketing operations.

The systems will be used by the company's 3,500 financial planners and internal users.

Siebel Professional Services partnered with AMP for implementation in the first phase of deployment to the call centre and the financial planner network. Since then AMP has managed the deployment internally, with ongoing support from Siebel Professional Services.

As well as Siebel finance, marketing and analystics products, the rollout has required new hardware, with IBM, Sun and Windows NT systems being put in place. The new infrastructure was used to implement systems that didn't previously exist and did not replace any existing systems.

"Siebel Systems' depth of knowledge in banking and insurance enabled us to gain the right product suite for our needs directly off the shelf," said Peter Lalor, relationship management services executive, AMP Financial Services.

AMP claims the implementation is one of the broadest eBusiness applications deployments in the financial services sector. It said the capacity of its financial planner network, which delivers over 75 percent of the company's new business, has increased several times over since the Siebel systems were adopted.

Several other vendors, including including Peoplesoft, and Onyx had originally bid for the work.

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