Qld Govt details massive IT action plan

No more silos

Minister Ian Walker.

The Action Plan noted that service delivery has been impeded by the management of an exploding volume of data. 

At present, the Queensland Government does not have an adequate system to share this information effectively across agencies, jurisdictions or the public. 

As such, the Department of Science, Information Technology, Innovation and the Arts (DSITIA) will develop a blueprint for information management to be considered by the government, which will outline how to manage data, rather than the technology it is stored on, by December 2013.

DSITIA will also review whether there are policies in place that currently create barriers to information exchange. 

An information quality framework that deals with how to collect, process and store large volumes of data will be developed by February 2014.

A pilot of an information exchange process will be established before March 2014, as will a pilot whole-of-government data search capability before October 2014.

In addition, a Queensland Government enterprise social network will be launched before March 2014, allowing members of the public service to interact with each other over a private social media network. 

A digital approach for government services

The state wants to develop a “one stop shop” for government services for consumers.

It will do so by taking a two-pronged approach  — implementing direct digital access to services for the community and giving front-line staff access to digital tools. 

To combat the current limited state of information-sharing between the government and community, the government will:

• build a single website and phone number (13QGOV) by June 2014, in collaboration with agencies;
• require each agency to develop a digital channel strategy and roadmap for the move into the one stop shop environment by September 2014 with transactional services to be online by June 2015; 
• develop services such as ‘tell us once’ and ‘click to chat’ to reduce duplication and frustration by June 2014; and
• develop single user authentication and whole-of-government people and service directory and enquiry tracking capability by June 2014.