NBN Co Sky Muster knocked offline by software update

NBN Co is suffering a lengthy nationwide outage of its Sky Muster satellite service after a software update gone bad, with full recovery not expected until this afternoon.

The problems began at about 6am AEST. It was initially thought that the problems had been rectified for everyone except three Western Australian gateways by 7.30am after a core router was reset, but this proved not to be the case.

By 8.30am it was clear that users were still experiencing widespread problems connecting to the network, and that full recovery would take some time.

Retail service provider Clear Broadband initially said in a statement that the “estimated time of restoration is at 3pm AEST”, however NBN Co advised that the problems had been rectified about 1pm.

Earlier, an NBN Co spokesperson told iTnews the problems had resulted from planned maintenance work.

“Sky Muster services were impacted by a planned software update at approximately 4am this morning,” the spokesperson said.

“Services are being restored nationally but we are aware of some end users who are still experiencing outages.

“We are working closely with our satellite partners to get these services restored as quickly as we can and we apologise to all satellite end users who have been impacted by this outage.”