
He writes, "I was using Google software – a lot of it – in the last year, and slick as it is, there's just too much of it that is regularly broken… This is probably fine for free software, but I always laugh when people tell me that Google Docs is viable competition to Microsoft Office… Google as an organization is not geared – culturally – to delivering enterprise class reliability to its user applications. The culture at Google values 'coolness' tremendously, and the quality of service not so much. At least in the places where I worked."
He concludes, "Since I've been an infrastructure person for most of my life, I value reliability far, far more than 'coolness', so I could never really learn to love the technical work I was doing at Google."